Client Operations Manager

This role is for one of the Weekday's clients

Min Experience: 3 years

Location: Mumbai

JobType: full-time

We are seeking an experienced and driven Client Operations Manager to support enterprise customers across their full lifecycle—from onboarding and implementation to adoption and long-term success. This role requires a strong understanding of enterprise SaaS platforms, excellent client-facing skills, and the ability to translate business goals into scalable, technology-driven solutions.

As a trusted advisor to clients, you will lead platform implementation, resolve complex operational challenges, and ensure maximum value realization. You will own service delivery outcomes, product adoption, and customer satisfaction while collaborating closely with internal product and leadership teams.

Requirements

Key Responsibilities

• Own end-to-end client onboarding, implementation, and operational execution of enterprise SaaS solutions
• Ensure smooth project execution and provide timely, high-quality support to product users
• Train clients on platform features to drive adoption, utilization, and business impact
• Manage and resolve client queries through structured engagement (daily, weekly, monthly touchpoints)
• Ensure SLA adherence, timely ticket resolution, and high service-quality standards
• Act as the single point of ownership for NPS, user certification, change management, and product adoption
• Maintain accurate and up-to-date client data within CRM systems
• Monitor service performance and proactively address complex operational or on-ground issues
• Share structured feedback, insights, and product improvement suggestions with senior management
• Communicate relevant business and operational updates to internal and external stakeholders

Requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, Business Management, Statistics, or a related field
• Proven experience in Client Operations / Customer Success / Implementation within an enterprise SaaS environment
• Strong working knowledge of cloud-based tools such as CRM systems, ticketing platforms, analytics tools, and API integrations (REST, Webhooks, Postman)
• Hands-on experience with MS Office tools, especially Excel, PowerPoint, and Word
• Ability to work in fast-paced environments, manage multiple priorities, and meet aggressive deadlines
• Excellent written and verbal communication skills with strong presentation and stakeholder management abilities
• Strong problem-solving mindset with a hands-on, ownership-driven approach
• Confident, adaptable, and collaborative personality; a positive team presence is a plus
• Willingness to travel extensively within and between cities as required

Skills

Client Operations, Enterprise Implementations, Client Relationship Management, API & Webhook Integrations, CRM Management, SaaS Platforms, SLA Management, Product Adoption