Client Relations Specialist
POSITION SUMMARY:
ABC Imaging is currently seeking a Client Relations Specialist to become an integral member of our team. Under the direction of the Client Relations District Manager, the incumbent will manage an ABC Imaging facility at a client site and supervise any Client Relations Specialists at said site.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Produces high quality deliverables for clients to meet deadlines.
- Manages all administrative responsibilities to meet all technical and billing requirements (Meter Reads, Time Reporting, and Equipment Maintenance Management).
- Organize all aspects of the workforce for the shop in a professional manner to ensure all deadlines are met and all projects are completed within budget constraints (including staff and project scheduling, work hours, etc.).
- Ensure that all equipment is properly maintained and upgraded.\
- Recommend new acquisitions that will increase productivity.
- Checks accuracy of billing (verifies pre-work order, pre-billing, and final billing files) daily and helps resolve billing issues on all jobs.
- Escalates all open helpdesk tickets daily.
- Assists Major Account Managers with accounts by sharing new information, contacting clients, visiting their clients, and hosting and attending seminars and events.
- Reviews and keep the Client Relations Operations Manuals updated.
- Communicate on a regular basis with the Client Relations District Manager regarding client and staff concerns.
- Manages inventory and organize supplies.
EDUCATION, EXPERIENCE & SKILLS REQUIRED:
- High School Diploma, bachelor’s preferred
- At least 2 years related to print experience is a plus
- Knowledge of equipment and production materials.
- Demonstrated leadership to motivate and monitor the progress of all employees.
- Superior customer service ability and experience working with customers both over the phone and in person.
- Ability to speak knowledgeably about department capability and company to potential and existing clients.
- Highly developed organizational skills.
- Ability to handle multiple tasks while maintaining focus.
- Ability to troubleshoot software/hardware problems.
- Ability to communicate effectively with employees when delegating work and explaining procedures and processes.