Client Service Associate

Summary of Competitive Benefits & Perks:

Health/Medical Insurance including Dental and Vision

401(k) with company match

Paid time off

Bonus/Target Incentive

Tuition Reimbursement

Complimentary usage of modern in-house fitness center

On-premise full-service dining center discounts

Discounts via the company’s EAP

Monthly Employee Recognition Programs

Referral bonus

Pre-tax transportation options

Plus more!

Essential Job Functions of a Client Service Associate:

Deliver exceptional service by communicating clearly and effectively with clients and internal team members.

Respond promptly to requests and inquiries, resolving issues with a client-first approach

Prepare and process cash contributions and distributions upon receipt of appropriate documentation, ensuring compliance and attention to detail

Handle client calls and assist in resolving routine questions, transactions and service requests with professionalism and precision.  

Monitor daily cash positions and account activity; work closely with the team to resolve overdrafts and reconcile discrepancies

Facilitate stock transfers related to gifting transactions and ensure timely and accurate execution

Process retirement distributions in accordance with firm policies, procedures and regulatory guidelines

Utilize internal CRM platform and trust accounting system to complete administrative services including account maintenance, report generation and document management  

Maintain organized and accurate electronic account files including trust account documentation and correspondence to ensure consistency and compliance with policies

Support special projects and complete assignments with minimal supervision and high attention to detail

Perform various administrative and operational tasks in a deadline-driven environment while maintaining a high level of accuracy and quality.

Required Skills and Abilities of a Client Service Associate:

Meticulous attention to detail and a commitment to accuracy in all tasks

Ability to multitask, prioritize, and manage time effectively in a high-volume, fast paced setting

Strong organizational and follow-through skills

Excellent verbal and written communication skills

High level of professionalism, discretion and integrity

Client-centric mindset with a proactive, problem-solving attitude

General knowledge of investment products

Comfortable with technology and systems; proficiency in Microsoft Office required

Demonstrated ability to work independently and collaboratively within a team environment 

Required Education / Experience of a Client Service Associate:

1-2 years of experience in client services

Bachelor’s Degree or equivalent work experience

Prior experience in wealth management, financial services or client support roles strongly preferred

Working Conditions / Physical Requirements / Travel:

This position is based in an office environment with prolonged periods of sitting at a desk and working on a computer.

This position does not require travel.

Core Company Competencies:

Excellence: Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.

Ethics/Integrity: Demonstrates a commitment to integrity, peer respect, and fairness. Continuously demonstrates a strong work ethic by exhibiting an indisputable drive to get the job done.

Results: Consistently going above and beyond to deliver exceptional results and value for the team and the organization.

Teamwork: Working with a common goal and contributing to a team development.

Core Job Competencies:

Customer service focus – responds to customer service requests in a timely, professional, and enthusiastic manner; gives high priority to customer satisfaction.

Reliability – Consistently good in quality and performance; ability to be trusted and depended on in one’s job

Integrity – Upholding generally accepted social and ethical standards in job-related activities and behaviors.

The actual base pay offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, years of relevant experience, distinctive skills, level of education attained, certifications or other professional licenses held.  Base pay is one component of Chevy Chase Trust's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, bonus plans and more.  Chevy Chase Trust is proud to be an equal opportunity workplace. We foster an environment that recognizes employees’ unique skillsets and ensure that all employees have an equal opportunity to grow and advance. If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.resumes@bfsaul.com or 301-986-6000.   Equal Opportunity Employer/Veterans/Disabled