Client Service Director
Mito Group is a unique, independent powerhouse of experts, dreaming up and delivering clever things from digital product development to communication campaigns for multinational companies across Europe. But behind every great campaign, there’s a master strategist keeping the gears turning, the budgets healthy, and the team inspired, and that’s exactly the role of our new Client Service Director.
We’re looking for a leader who naturally thinks three steps ahead. If you’re someone who finds the balance between client satisfaction and agency profitability second nature, and you can keep your cool when the pressure is on, you’re exactly who we’re looking for.
What you’ll do
- Own the Business: You’ll take full financial ownership of your hub. From high-level annual planning to quarterly profitability reports for the CEO, you’ll ensure our projects aren't just creative, they're sustainable.
- Lead & Mentor: You’ll set goals for your account team, provide 1-on-1 support, and ensure information flows smoothly between your hub and the rest of the agency.
- Drive the Strategy: You’ll spot new ways we can help our existing clients and lead the charge when it’s time to bring fresh, winning ideas to the table for new business.
- Bridge the Gap: You’ll act as the vital link between our company values and your team’s daily reality, representing their interests while driving the agency's mission forward.
- Quality Control: You’ll oversee the professional and operational execution of projects, ensuring every delivery meets our standards and every invoice is out the door on time.
Requirements
What do we expect
- The Milestone: At least 5 years of agency experience in ATL and/or digital. You’ve been around the block, and you know where the shortcuts (and the potholes) are.
- Strategic DNA: You don't just "do" tasks; you assess situations, solve problems, and delegate effectively to keep the momentum going.
- Financial Fluency: You’re comfortable with price lists, forecasts, and ROI. Numbers tell you a story, and you know how to write the next chapter.
- Confident Communicator: You don’t need to shout to be heard. You bring a sense of stability to every meeting, and your ability to communicate clearly and assertively builds immediate trust with both clients and internal teams.
- Independence: You’re fully capable of running your own show, but you have the seasoned judgment to know exactly when a situation requires a quick sync or a green light from the CEO.
- Language Skills: You have an excellent command of both Hungarian and English. You’re comfortable presenting to international stakeholders and can hold your own in any professional setting, written or spoken.
- People Management: You excel at aligning departmental goals with broader business objectives. You ensure that your team’s efforts are always synchronized with the company’s strategic vision. At the same time, you don't just manage people, you grow them.
Benefits
What We Offer
Hybrid Work & Flexibility: We work in a hybrid setup with 3 mandatory office days – you’re free to work from home whenever it suits you. When we do gather, our cozy downtown Budapest office offers a relaxed, welcoming vibe – with unlimited coffee, fresh fruit and veggies to keep you fueled.
Performance Bonus Eligibility: We value high impact. You’ll be eligible for a performance-based bonus that rewards your individual contributions and our collective success.
Dog-Friendly Office: Bring your four-legged friend along—we love dogs in the office, and they’re always welcome as part of the team!
Work from Abroad: Need a change of scenery? You can work remotely from abroad for a limited time each year—or escape to the Hungarian countryside or Lake Balaton for a peaceful workweek close to nature.
Cutting-Edge Tools & Setup: You get to choose the gear that works best for you—Mac or Windows, it's your call. We also provide extra monitors to support a smooth, ergonomic workflow if you need them.
Meaningful Projects, Global Impact: Work with diverse teams on international projects that shape travel, tech, and creative communication across the globe.
Smooth Onboarding & Dedicated Support: Start strong with a structured onboarding plan and a personal buddy to guide you through your first weeks.
Continuous Learning & Growth: Coaching, training, conferences, and mentoring—plus clear career paths and internal opportunities to gain new skills and take the next step in your journey.
Extra Time Off: Our “Level Up” program rewards your loyalty with additional paid vacation days as your journey with us continues.
Team Spirit & Shared Experiences: From local and international team buildings to seasonal parties and creative internal events, you’ll find community and connection.
Health & Lifestyle Benefits: Enjoy a yearly personal budget for sports, education, or commuting. You’ll also have access to comprehensive annual preventive health screenings.
Family-Friendly Environment: We support working parents with initiatives like our in-house kids’ day camp—a fun, week-long program to keep your little ones engaged during school breaks.