Client Services Technician
We are assisting an on-demand, autonomous ride-hailing company in hiring a Client Services Technicianto provide IT support to end-users.
In this role, you will be responsible for fielding all incoming support requests, prioritizing/assigning them to the appropriate party, and ensuring that requests are addressed in a timely manner.
We're looking for someone who has 1+ years of experience in a similar IT support role, including strong problem-solving skills, excellent written communication skills, and demonstrated time management skills.
RATE: $42 to $47 per hour
LENGTH: 6 months to 1 year with a high possibility of extension
As a Client Services Technician, you'll:
- Provide onsite support 5 days per week.
- Manage Tier 1 support requests via emails, Slack, and Jira/ServiceNow service desk tickets.
- Manage, work, and track tickets in ticketing systems.
- Manage escalations to other IT staff.
- Identify and report support trends.
- Create, manage, and troubleshoot accounts and access via Active Directory.
Requirements
- 1-3 years of experience in a similar IT Support role
- Analytical and problem-solving skills to troubleshoot and diagnose issues
- Demonstrated written communication skills to create useful support logs
- Time management skills to provide updates and fixes within a promised time frame
- Multitasking skills to assist multiple employees at once
- Observational skills to recognize warning signs that indicate potential problems
- Customer service skills to interact professionally and positively with employees and coworkers
- High-level knowledge of commonly used software, hardware, and applications
Benefits
- Pre-tax commuter benefits
- Employer-subsidized healthcare benefits
- Flexible Spending Account for healthcare costs
- All costs covered for short- and long-term disability and life insurance
- 401k package
Commitment: This is a full-time, ongoing contract position, open to candidates local to the Foster City area. contract position, open to candidates local to the Foster City area.