Client Success Representative
$60k - $70k USD
About GovSignals:
We are shaping the future of government contracting with breakthrough AI‑driven solutions. We are disrupting a multi-billion-dollar industry and enabling private‑sector technologies to secure government contracts faster than ever, strengthening national security and driving economic growth.
GovSignals has built the most advanced government‑contracting AI platform available. From small businesses to Fortune 500 enterprises, our platform multiplies the opportunities contractors can pursue and empowers them to deliver fully compliant, winning proposals in hours instead of months. As one of the largest aggregators of U.S. government data, we set trends rather than follow them.
THE ROLE:
We’re looking for a driven and structured Client Success Representative with at least 2 years of experience in government contracting, specifically in capture and proposal writing. In this role, you’ll be responsible for guiding customers through initial exploration of the GovSignals platform, as well as running onboarding sessions to ensure successful adoption. You'll play a critical role in educating customers on the platform, making sure they can effectively use GovSignals to streamline their proposal development process.
This position is perfect for someone who loves working with people and thrives in an instructional or teaching capacity. You’ll also have a chance to leverage your sales experience to help drive customer retention and satisfaction. Understanding the nuances of government contracting, capture, and proposal management, you’ll be essential in ensuring our customers’ success.
KEY RESPONSIBILITIES:
Lead initial exploration of the platform to ensure potential customers fully grasp and can apply the GovSignals platform to their processes
Conduct onboarding sessions for new customers, providing training and support on using the software for government capture, proposal writing, and compliance
Act as the main point of contact for customers during the exploration phase and onboarding period, answering questions and troubleshooting issues
Develop structured onboarding processes and materials to streamline customer education
Work closely with the sales and product teams to ensure seamless customer experiences
Assist in the development of instructional materials and workshops for users
Leverage your understanding of government processes to help customers integrate GovSignals into their workflows
Maintain a high level of customer engagement and identify opportunities for upsell during the onboarding and exploration process
QUALIFICATIONS:
3+ years of professional experience preferred
Minimum 2 years of experience in government contracting, with hands-on experience in writing and managing proposals
Strong understanding of government RFP processes and compliance requirements
Experience in instructional or teaching roles is a plus, with the ability to communicate complex information clearly
Sales experience is a plus, with the ability to foster relationships and engage customers
Structured, detail-oriented, and able to manage multiple projects and deadlines
Outgoing, personable, and comfortable working with diverse teams and customers
Self-motivated and able to work independently while collaborating effectively with others
WHY JOIN GOVSIGNALS:
$60,000 - $70,000 Base PLUS 3.5% Commission on all of your accounts.
Up to $140,000 OTE minimum expected of $110,000/yr.
Meaningful equity in a well-funded, fast growing startup
Access to premium benefits, including medical, dental, vision, and unlimited PTO
If you are looking to join a mission-driven company shaping the future of government contracting, loves working with people, and thrives in an instructional or teaching capacity this job is for you. Apply Today!