Delta Solutions & Strategies is seeking a Client Systems Support Expert to support our team at Vandenberg SFB. The Client Systems Support team provides responsive, comprehensive, and secure end-user IT support across all S4S networks and facilities. Personnel ensure users have reliable access to classified and unclassified systems, communications tools, and collaboration platforms necessary to execute the mission. This position integrates front-line Help Desk functions, technical endpoint support, and executive IT services within a single service delivery framework. The Client Systems Support staff troubleshoot, configure, and maintain end-user systems, provide account and access assistance, coordinate escalations with enterprise providers, and ensure compliance with DoD cybersecurity and configuration management standards.
What you will be doing:
Serve as the first point of contact for all IT service requests via phone, ticketing system, email, or walk-up supportLog, categorize, and prioritize incidents and service requests in accordance with established service-level objectivesPerform Tier I and Tier II troubleshooting for workstations, laptops, mobile devices, printers, and peripheral equipmentDiagnose and resolve software, operating system, and user application issues within established baselines and STIG requirementsJoin systems to the domain, configure network settings, and ensure connectivity to shared drives, printers, and collaboration toolsDeploy and maintain system images, patches, and baseline configurations to ensure standardization and complianceInstall, configure, and troubleshoot CAC, Token, and multi-factor authentication (MFA) solutions across classified and unclassified networksAssist with account access issues, password resets, and permissions management in coordination with the Identity and Access Management teamPerform workstation hardening, vulnerability remediation, and endpoint security enforcement in support of RMF and ACAS requirementsProvide on-site and remote support for VTC, Teams, and other collaboration systems used in operational and executive environmentsDeliver white-glove support to senior leaders and executive staff, including system setup, data migration, secure mobile device configuration, and event supportCoordinate VIP event or conference support, ensuring seamless connectivity, display configuration, and real-time troubleshootingDevelop, update, and maintain user support documentation, standard operating procedures, and quick-reference guidesMonitor ticket queues to ensure timely response, escalation, and closure in alignment with performance metricsTrack and report recurring issues to identify systemic problems and recommend corrective actionsMaintain asset accountability, tagging, and inventory accuracy for assigned devices and peripheralsSupport after-hours operations, contingency activities, and mission exercises as requiredParticipate in configuration reviews, patch cycles, and readiness inspections to maintain compliance with DoD and organizational policiesProvide feedback to engineering and cybersecurity teams on observed issues, performance impacts, and improvement opportunitiesSupport users and assist with the coordination and completion of paperwork required to resolve negligent discharge of classified information incidents and events.Train and mentor junior technicians in troubleshooting techniques, customer service standards, and documentation practicesServe as a property custodian as required by DoDI 5000.64, DAFI 23-111, and AFMAN 17-1203, maintaining accountability of assigned A/V assets.Support exercises, operational events, and contingency scenarios by ensuring the rapid setup, testing, and operation of client systems.
What you will need:
TS/SCI Security Clearance7+ years of experience leading client system support operations or serving as Tier III/Executive Support. Demonstrated expertise in complex troubleshooting, endpoint management solutions (e.g., SCCM, Intune), and technical oversight of IT service delivery.Bachelor’s degree in a related field; Master’s degree or additional leadership experience preferred.Must meet position and certification requirements outlined in DoD 8140 for Technical Support Specialist or System Administrator role at the appropriate tier within six months of hire. Certifications such as CompTIA A+, Network+, Security+, or Microsoft MCSA/MD-100/101 are preferred.
Other Requirements:
Strong customer service and communication skills with ability to support personnel at all organizational levels including senior leaders. Knowledge of ITSM ticketing systems (e.g., ServiceNow) and DoD configuration management standards. Familiarity with endpoint hardening, patching, and vulnerability management practices. Ability to lift up to 50 lbs. and support physical system setup in office or operations center environments. Provide after-hours and contingency support as required.
Delta Solutions & Strategies offers a generous benefits package to include medical, dental, vision, life insurance, 401(k), PTO, paid holidays, parental, military and jury duty paid leaves.
In compliance with California's Equal Pay for Equal Work Act, the salary range for this position is $100,000-$110,000. Please note that the salary information is a general guideline only. Delta Solutions & Strategies considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and business considerations when extending an offer.
