Clinical Manager, Temporary Full-Time

Shift Collab is one of Canada’s largest therapy practices, operating virtually to support Canadians from coast to coast. We believe going to therapy should feel empowering, and we are on a mission to make therapy human by providing mental health care that is approachable, meaningful, and designed to make a real impact. Founded in 2016, we are a family-owned business that has grown from a small clinic to more than 125 teammates across Canada, and we are only getting started.

We Are Hiring a Clinical Manager (Temporary, up to 18 months)!

At Shift Collab, we are on a mission to make a positive impact on people’s lives by supporting their journey toward better mental health one session at a time. Our clinical team is made up of more than 100 Social Workers and Psychotherapists who provide high-quality care to clients across Canada. The Clinical Manager plays an important role in supporting our therapists and ensuring the continued delivery of thoughtful, high-quality care.

This is a temporary role covering a parental leave for up to 18 months.

As Clinical Manager, you will provide clinical leadership and day-to-day support to our therapists while helping guide the ongoing development of our clinical programs. You will work closely with our clinical and operations teams to support therapists, strengthen clinical systems, and ensure our standards of care remain strong as our practice continues to grow.

In the past year alone, our therapists conducted more than 41,000 sessions with Canadians across the country. If you are a thoughtful and experienced clinical leader who is passionate about supporting therapists and advancing quality mental health care, we would love to hear from you.

Who You Are:

The Clinical Manager provides clinical leadership and consultation to a team of therapists while helping maintain high standards of care across the practice.

You are an experienced clinician who exercises strong clinical judgment and feels comfortable supporting therapists through complex clinical situations. You bring deep knowledge of evidence-based psychotherapy and are skilled in providing case consultation, reflective supervision, and practical guidance for a wide range of client presentations.

You are confident in navigating clinical risk and supporting therapists with ethical decision-making while maintaining a strong understanding of regulatory standards across Canada.

You also understand the practical realities therapists face when managing caseloads, maintaining client engagement, and sustaining their practice. You are able to balance clinical excellence with the operational needs of a large and growing group practice.

Most importantly, you are a collaborative and thoughtful leader who enjoys supporting therapists and contributing to a culture of clinical excellence.

Responsibilities:

• Provide clinical leadership and consultation to therapists across the practice
• Facilitate clinical supervision programming, including oversight of Clinical Lead supervisory programming
• Support professional development initiatives focused on clinical excellence and professional practice
• Collaborate with the clinical leadership team on strategic planning and service improvements
• Review therapist caseloads and support ongoing optimization of client care and service delivery
• Act as the hiring manager for therapist contractor recruitment
• Support the development and implementation of clinical systems, policies, and procedures that align with regulatory standards
• Build and maintain relationships with community partners and referral sources
• Support compliance with legal, privacy, and regulatory requirements 

Requirements:

• Master’s degree in social work, psychology, counselling, or a related field
• Registration in good standing with a recognized provincial regulatory body
• Minimum five years of experience in a clinical setting, including at least two years in a supervisory or leadership role
• Eligibility to fulfill requirements for the Clinical Supervisor designation with the CRPO
• Strong communication, leadership, and interpersonal skills
• Comfort working with technology and practice management systems such as Zoom, Google Workspace, and Jane
• Ideally live within a two-hour commute of the Greater Toronto Area to attend occasional in-person meetings, team events, and off-sites (but candidates further away will still be considered)

Benefits:

• Competitive salary ranging from $85,000 to $92,000
• Remote-first work environment with occasional in-person team meetings in Toronto
• Health, dental, and vision benefits
• Personal Time Off in addition to vacation and a Birthday Day Off

Position Term:

This is a temporary position covering a parental leave, with an expected duration of up to 18 months. The successful candidate will play an important role in supporting our therapists and clinical programs during this time.

Our Hiring Philosophy

Our organization is deeply committed to employment equity and diversity in the workplace. We wholeheartedly welcome applications from women, members of racialized groups, visible minorities, Aboriginal persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity, or gender expression. We are also committed to ensuring that each individual will have genuine, open, and unhindered access to employment opportunities within our company. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please let us know.