Clinical Navigator - PRN

About TailorCare

TailorCare is transforming the experience of specialty care. Our comprehensive care program takes a profoundly personal, evidence-based approach to improving patient outcomes for joint, back, and muscle conditions. By carefully assessing patients' symptoms, health histories, preferences, and goals with predictive data and the latest evidence-based guidelines, we help patients choose and navigate the most effective treatment pathway for them every step of the way.

TailorCare values the experiences and perspectives of individuals from all backgrounds. We are a highly collaborative, curious, and determined team passionate about scaling a high-growth start-up to improve the lives of those in pain. TailorCare is a remote-first company with our corporate office located in Nashville.

About the Role

The PRN Clinical Navigator (CN) is a licensed Doctor of Physical Therapy (DPT) responsible for providing flexible, on-demand clinical support to our core Clinical Navigation team. This role is designed to create elastic capacity, ensuring high-quality patient engagement during demand surges, staff absences, or seasonal spikes.

As a PRN Clinical Navigator, you will utilize your clinical expertise to manage specific, high-impact tasks within the patient journey, such as conducting initial assessments and patient education, and/or longitudinal engagement through a patient’s care journey with TailorCare.

Responsibilities

The PRN Clinical Navigator operates within a clearly defined scope to supplement the core clinical navigation team during activated "triggers," such as high volume or PTO coverage.

Clinical Intake & Assessment

• Manage and process patients in the pending queue to reduce wait times and prevent bottlenecks.
• Conduct clinical assessments to determine patient needs and establish appropriate clinical pathways.
• Conduct patient education through cadenced engagement to set expectations for the program and ensure adherence, as well as patient functional improvement.

Documentation & Quality

• Complete all clinical documentation within established CN workflows and standardized decision trees.
• Adhere to departmental quality oversight, including QA audits and feedback loops with CN Leads.
• Identify and utilize clear escalation pathways for complex clinical cases.

Schedule & Commitment

• General Availability: 2–3 days per week (approximately 2–4 hours per day) for overflow of patient needs; however, must remain flexible. 
• Coverage Support: 6–8 hour shifts as needed for planned PTO, onboarding, or training gaps; however, could be less based on patient demands. 
• Activation: Support is activated by Clinical Ops leadership based on demand thresholds or staffing transitions.

Qualifications

Required:

• Doctor of Physical Therapy (DPT), Doctor of Physiotherapy, or Master of Physical Therapy (MPT)
• Current, unrestricted PT licenses in Georgia, Texas and/or Colorado (Compact License preferred)
• Willingness to obtain additional licensure in new states based on TailorCare’s market expansion
• Minimum 3 years of relevant experience in physical therapy or MSK-related clinical roles, with demonstrated leadership or mentorship experience
• Prior experience in digital health care navigation environments or telemedicine care delivery
• Expertise in motivational interviewing, behavior change coaching, and empathetic communication
• Strong written and verbal communication skills tailored to clinical and non-clinical audiences
• Experience using data to optimize clinical workflows and identify opportunities for improved patient outcomes
• Comfortable working in dynamic, high-growth, tech-enabled environments
• High comfort level with technology, including Google Suite, CRMs, dual-monitor workflows, and real-time communication platforms

Preferred:

• Prior exposure to managed care, commercial and medicare advantage populations, or value-based care models
• Spanish-speaking preferred

Skills

• Advanced patient communication and motivational coaching
• Clinical decision-making and collaborative care planning
• Data-informed clinical navigation and workflow optimization
• Proficient in remote care tools and telehealth delivery
• Peer mentorship and team support

Location & Work Hours

This is a 100% remote role. Candidates must be available to work hours aligned with Eastern/ Central/Pacific Time Zones, with flexibility for evenings and weekend coverage as needed.
Candidates must be willing to obtain additional state licensure as required for coverage in other markets/states as needed. 

This position is classified as PRN and is not eligible for company-sponsored benefits, including medical, dental, vision, paid time off, or holiday pay.