Clinical Operations Manager

Responsible for driving operational strategies that enhance patient access, flow, length of stay, and overall service delivery at Epworth Freemasons, this executive leadership role is the key interface between internal teams and external services. You will ensure seamless care coordination from admission through discharge, optimising communication across wards and departments. You will oversee multidisciplinary resources, discharge planning, and performance measures aligned with growth initiatives, whilst supporting nursing and midwifery governance, emergency response management, and workforce planning in collaboration with the Central Resource Unit to deliver efficient, high-quality patient care within budgetary parameters.

You will make an impact by:

• Joining the Freemasons Executive team to drive strategy and performance.
• Managing hospital operations to ensure excellent patient care and experience and achieve optimal patient flow across the hospital.
• Supporting the development of systems (people, processes and technology) that improve accurate and timely data on access and operational performance.
• Overseeing patient access points at Epworth Freemasons with a view to improving systems and processes. 
• Leadership of a diverse group of teams including after-hours hospital coordinator, preadmission, discharge planning and Health Clinic teams.
• Providing reporting documents, business cases and briefing papers for new clinical services and subsequent leadership of operationalising these to ensure key deliverables are met and patient care is delivered seamlessly and safely.

To be successful in this role you bring;

• Registered Nurse or Midwife with Nursing and Midwifery Board of Australian Health Practitioner Regulation Agency (AHPRA).
• Extensive senior leadership experience in a hospital setting.
• Demonstrated business acumen and experience in operationalising new service models.
• Demonstrated clinical expertise and experience in patient care co-ordination and post-acute service needs.

• Evidence of a commitment to patient/customer service, clinical governance and quality improvement.
• Strong customer focus to drive holistic patient centred care and to provide support to carers and families.
• Knowledge and understanding of the National Safety and Quality Health Service Standards and ACHS Accreditation program.
• Awareness of the private health environment.
• Knowledge and understanding of professional issues in nursing, midwifery and the healthcare system.
• The ability to building and maintain relationships with key internal and external stakeholders, to inspire trust and confidence and the ability to communicate effectively with the multidisciplinary team.

Additional Information

Why Join Epworth?

At Epworth, it’s a community.

It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

• Salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Ability to purchase up to four additional weeks of leave
• Reduced cost of health services for you and your family at Epworth
• Relocation assistance is available for approved candidates

At Epworth, we care.

We care about our patients and we care about our people.  We care about keeping everyone safe.  We care about valuing and empowering our people, and growing careers.  And we care about giving our people support and flexibility to thrive, and contribute to our communities.

We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone.

If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect.

Enquire/ Apply

Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter.

For more information, refer to the attached position description or contact talent@epworth.org.au or phone (03) 9426 0606.

It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.

As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).

At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care.

About the Company

Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. 

At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people.

We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging.

Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters.