Closing Manager - Remote, In Office

The Closing Manager will report to the Director of Closing, Funding and Post Closing. This position is primarily responsible for all closing activities by leading and supporting a team of closers for our growing retail and wholesale business channels.  This critical role is instrumental to the operations organization and will be an integral part of the operations management team. 

Manage a team of closers whose tasks include preparing closing documents, reviewing closing documents, & providing superior customer service for both retail customers & wholesale partners. This position will require travel.

Essential Functions/Specific Duties:

• Staff Management includes Hiring, Training and Managing teams consisting of 10-20 mortgage closers
• Daily/Weekly pipeline management to ensure SLAs are met each day, loans are closed and funded on time, HUDs are balanced and within compliance
• Ensure team is preparing closing documents as needed, sending closing documents to appropriate title companies/notaries, partners etc. and ensuring documents meet Investor/Warehouse Bank, FHA, and regulatory requirements
• Ability to perform root cause analysis on why loan was closed in error and provide solutions and feedback to Management
• Communicate and interact with other department managers, as well as the recruiting department to ensure that staffing needs are in line with capacity plan and profit/loss, and quality of work expectations are met
• Work with training, and other department heads to develop training tools for all team members
• Notify and work together with underwriting, managers and other department team members of any issues or delays with closing
• Communicate effectively with loan officers, account executives, sales support, and wholesale partners to ensure a smooth closing process
• Monitor and send daily & weekly production reports with quality and current production challenges to management
• Develop strategies to improve process and enhance workflow
• Hold weekly department meetings
• Establish and maintain a thorough knowledge of all products and investor requirements to ensure quality closing packages, salability to the Investor and FHA insuring
• Onboarding calls with Wholesale partners
• Complete internal and external audits of HECM and Proprietary programs
• Review and edit work instructions as needed as well as update daily checklists
• One-on-One mentoring, weekly, monthly, and or as needed, for team members who are not meeting the production and/or quality expectations and develop action plans to address
• Motivate and lead team to success using daily recognition, team building activities and positive reinforcement
• Travel, Prepare & Present department material to Offsite/Ons-site meetings and Industry Conferences multiple times a year.
• Complete and Administer Employee Annual Performance Review

Qualifications

Qualifications/Job Requirements: 

• Strong knowledge of all closing regulations including but not limited to RESPA/TILA, Reg B, etc.
• Effectively work under time constraints with multiple competing priorities
• Ability to multi-task in fast paced environment
• Excellent leadership and communication skills
• Excellent follow up, problem solving and analytical skills
• Ability to proficiently use Microsoft Office software, including Outlook, Word, and Excel
• Must be responsible, detail oriented, and maintain reliable follow through
• May require long hours/overtime at certain times of the month
• Closing experience within the past 3 years
• 5+ years management experience a plus
• Bachelor’s degree required or equivalent combination of management and closing experience
• Multi-tasking and prioritization skills necessary
• Excellent customer service, time management, communications; oral and written skills a must

Additional Information

• Working in a growing and dynamic industry
• Full benefits: Medical, Dental, Vision, FSA/HSA, and wide array of voluntary products and discounts
• 401(k) with company match
• Paid time off
• This is an Exempt role
• Target base salary range is 130-140K which is based on various factors including skills and work experience.
• In addition to base salary, this role is eligible for a competitive additional compensation program via annual bonus that is based on individual performance.
• LBF is an EEO/AA/Vet/Disabled Employer
• Please note that salaries that are estimated on various job sites may not reflect the actual compensation. Job sites, set the estimated salary, not Longbridge Financial.

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