Is the Collections Analyst role at Quenchwater remote?

The Collections Analyst role at Quenchwater is an on-site position located in King of Prussia, PA.

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Collections Analyst

QuenchwaterKing of Prussia, PA2d ago

Salesforce

About Culligan Quench

Culligan Quench’s purpose is to impact people’s lives and improve the earth by helping to eliminate the 500 million plastic bottles consumed each year. We play a front-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. Culligan Quench has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across North America and Puerto Rico. For more information visit https://quench.culligan.com/

About Culligan

There’s nothing more fundamental to life on Earth than water. At Culligan, we believe transforming water can transform the world. That's why we offer expert water services and industry-leading solutions globally. Local Culligan teams deliver better drinking water to people at work, at home and on the go. With expertise across service, science and sustainability, Culligan turns water you can live with into water you can love. For more information visit www.culligan.com.

Values: 5Cs

Culligan as One

Customers come first

Commitment to Innovation

Courage to do what's right

Consistently deliver exceptional results

The Position

The Collections Analyst will prepare and make collections outreaches to all past due customers via telephone or an approved method of written communication recording detailed notes in the system of record upon completion. The Collections Specialist is driven and passionate about reducing delinquency and providing outstanding service to our customers, treating all our customers and team members ethically and respectfully, creating relationships built on trust.

Responsibilities

Negotiate with customers to resolve outstanding balances securing mutually beneficial payment arrangements to maximize cash collections.

Escalate accounts for assistance with collections in accordance with the established escalation path.

Reconcile and resolve customer discrepancies caused by missing invoices, billing errors, unapplied and misapplied cash providing customers with copies of invoices and statements upon request.

Place accounts with third-party collections agency when internal collections efforts have been exhausted.

Submit requests for credits to customer accounts where an invoice discrepancy or another qualifying circumstance exists.

Evaluate customer accounts prior to releasing credit holds which prevent service.

Interact with Finance, Account Management and other departments to provide specific and timely information as requested.

KPI achievement. Meet/exceed all position specific key performance indicators/metrics (KPI’s)

Requirements

College degree preferred.

Prior business-to-business collections experience required.

Results-oriented self-starter who understands the big picture and can thrive in a fast-paced, constantly changing environment.

Ability to professionally communicate both with internal and external customers.

Excellent customer service skills with the ability to negotiate when necessary and handle difficult customer situations.

Strong organizational, time management and analytical skills with attention to detail.

Proficiency with Microsoft Office Suite with emphasis on Excel and Outlook.

Experience with Salesforce is a plus.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Collections Analyst

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