Collections Specialist
About This Role
We are looking for a mission-driven professional to join our team as a Collections Specialist. In this role, you aren’t just "collecting debt"—you are serving as a financial guide for individuals seeking a path back to stability. We are hiring to expand our front-line team, replacing outdated, aggressive tactics with a modern, empathetic approach. Your primary goal will be to empower consumers to resolve their balances through human-centric negotiation and problem-solving.
Our next class starts on April 20th, 2026! Apply today.
What You'll Do:
Own the Consumer Experience: Act as a dedicated financial guide, using your communication skills to help real people navigate complex financial challenges.
Manage Multi-Channel Outreach: Take the lead on inbound and outbound calls, emails, and chats to proactively reach account resolution goals.
Negotiate for Success: Design and establish effective payment plans that balance the consumer's current situation with the goal of full account resolution.
Uphold Integrity: Serve as a champion for compliance and quality, ensuring every interaction meets our high standards for empathy and ethical recovery.
Collaborate on Innovation: Participate in a vibrant team culture where your feedback helps us find new, better ways to help consumers achieve financial health.
Who You Are:
A Persuasive Communicator: You enjoy the art of negotiation and know how to influence positive outcomes, especially when handling objections or complex financial conversations.
A Solution-Seeker: You thrive on resolving conflicts and have a knack for finding "win-win" scenarios that satisfy both the business and the consumer.
Resilient and Detail-Oriented: You have high standards for your work, a keen eye for the small stuff, and the "grit" to stay motivated in a fast-paced environment.
Compassionate Professional: You are driven by results but never at the expense of empathy; you believe that great customer service and debt recovery go hand-in-hand.
Qualified and Dependable: You have a proven track record of showing up for your team and taking full ownership of your daily goals.