Communications + Admin Specialist

Job Title: Communications + Admin Specialist

Job Type: Full-Time

About the client:

This client is a coffee-sommelier-founded luxury coffee brand. Our hero product, Craft Coffee Concentrate, is a premium coffee super-concentrate that combines the ease of instant coffee with premium, sommelier-grade flavor profiles. We sell our products through DTC online, grocery, coffee shops, restaurants, and hotels. We are family-owned and we operate in a fast-paced, startup environment.

Site: drinkkloo.com; IG: @drinkkloo

Notable press:

Bon Appetit - Best Cold Brew Subscriptions; Best Instant Coffee

Food & Wine - Best Cold Brew Coffee Concentrates

Key Role Responsibilities:

Outreach:

• Connect with (a) social media influencers and content creators and (b) potential retailers that align with our brand values and target audience.
• Experience/ability to identify influencers is a plus, but not required.
• Foster relationships with influencers and retailers through consistent communication and collaboration.
• Maintain and update outreach records in our CRM system.

Customer Experience & Support:

• Serve as the primary point of contact for customer inquiries via phone, email, and chat, ensuring timely and effective resolution of issues and improving customer experience.
• Collaborate with the marketing and sales teams to ensure alignment on customer communication and promotions.
• Generate reports on customer feedback and service metrics to identify trends and improve processes.

Administrative:

Manage day-to-day administrative tasks, including order processing, inventory management, and data entry.

Requirements

Qualifications:

• Excellent English, communication and interpersonal skills.
• Bachelor’s degree in Business Administration, Communications, or a related field.
• Proven experience in sales, customer service and/or administrative roles, preferably in the eCommerce or luxury goods industry.
• Strong attention to detail and organizational abilities.
• Proficiency in CRM software, Microsoft Office Suite, and data management systems.

Benefits

Benefits:

• Flexible working hours and remote work opportunities.
• Direct engagement with founders (listed below) and opportunity to get in on the “ground floor” of a growing startup.
• Significant training and professional development opportunities.