Community Advising Specialist @ The Social Hub | Italian Native

Imagine this.
You start your day in a sunny office in Valencia. You speak Italian. You’re the go-to person for group bookings, making sure every guest has a seamless, memorable experience. No scripts. No cold leads. Just genuine conversations that turn first-time visitors into loyal community members. Welcome to weWow 👋

Your next chapter starts here
At weWow, you’ll work in an international scale-up environment with strong European brands. For this role, you’ll be the Community Advising Specialist for The Social Hub, managing group reservations, advising on experiences, and spotting opportunities to create value for both guests and the business.

What will you actually do?

• Handle group reservation requests for B2B and B2C clients across multiple locations

• Negotiate pricing, confirm bookings, and ensure all details are accurate

• Advise guests on the full range of services and experiences, tailoring recommendations to their needs

• Identify commercial opportunities through upselling and cross-selling

• Execute Service Hub tasks according to SOPs and checklists for consistent quality

• Manage financial processes including sending, verifying, and raising invoices

• Share complete arrival information with local teams to ensure seamless experiences

• Use systems like Mews, Event Temple, and Salesforce Service Cloud, leveraging AI tools to work smarter and personalize interactions

• Participate in regular commercial and revenue meetings to review performance and pipeline

This role suits you if you…

• Are fluent in Italian

• Have 1–3 years of relevant experience

• Are commercially minded and detail-oriented

• Thrive in a fast-paced, multi-location environment

• Enjoy advising, selling, and coordinating with a guest-first mindset

• Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization

Why this is more fun than other customer service roles

• You get to genuinely make guests feel valued and cared for

• Every interaction has impact, turning visitors into loyal community members

• You’re trusted with complex bookings and commercial opportunities

• You work closely with dynamic teams across multiple locations

What we offer 💛

• Competitive salary with bonus opportunity

• Breakfast & lunch at the office

• Spanish health insurance

• Free Spanish lessons

• Growth opportunities within weWow

• Monthly events, sports & socials

• Relocation support to settle in Valencia

• And most importantly: an international work environment where you’ll quickly feel at home