Community Coordinator

🚀 Why This Role Matters

At Contrarian Thinking, we’re on a mission to help people achieve financial freedom by acquiring and scaling businesses. We’ve built two thriving communities — Contrarian Academy, focused on business acquisitions, and Growth Boardroom, focused on scaling existing companies. Together, they’re filled with ambitious entrepreneurs chasing freedom on their own terms.

As our Community Coordinator, you’ll be at the center of it all — making sure our members have an incredible experience from the moment they join. You’ll help new members get onboarded, keep programs running smoothly, and work closely with the Community Architect and Concierge team to ensure every detail behind the scenes is flawless.

If you’re organized, proactive, and love helping people feel welcomed and supported, this is your chance to play a key role in helping thousands of members create freedom through business ownership.

🌎 What You’ll Do

You’ll help run the systems that power two of the most engaged business communities in the world. That means:

Member Onboarding & Activation

• Own the day-to-day onboarding process for all new members.

• Conduct welcome calls, confirm access, and guide new members through their first actions.

• Partner with the Concierge team to ensure all new members are fully onboarded and activated within 30 days.

• Track onboarding progress and surface trends or issues to the Community Architect.

• Ensure the member experience during onboarding is smooth, accurate, and timely.

Community Programs & Volunteer Support

• Coordinate operations for Ambassadors, Deal Coaches, and Deal Prep Guides.

• Manage scheduling, communications, and reminders for volunteer and peer-support programs.

• Help execute recognition systems and support the day-to-day running of leadership programs.

• Collaborate with the Community Architect on improvements and new initiatives for volunteer programs.

Virtual Events & Community Delivery

• Manage logistics, reminders, and attendance tracking for all recurring community calls and workshops.

• Support facilitators and speakers to ensure calls start on time and run smoothly.

• Collect attendance and engagement data to identify which events drive the most member action.

• Work with the Community Architect to refine event delivery processes and member participation goals.

Concierge Team Collaboration & Daily Ops

• Lead the daily workflow of the Concierge team, ensuring all member questions and posts are answered quickly and accurately.

• Escalate complex issues to the Community Architect or other teams when needed.

• Keep shared calendars, resources, and community documentation up to date.

• Coordinate with Product & Experience Operations to maintain organized records and data.

Process Improvement & Reporting

• Maintain SOPs for onboarding, events, and program coordination.

• Identify gaps or bottlenecks and propose process improvements.

• Deliver weekly reports on onboarding completion, activation rates, and program performance.

• Track operational reliability and ensure no member falls through the cracks.

📈 What Success Looks Like

Your North Star is seamless onboarding and reliable community operations. Concretely, that means:

• 90%+ of new members complete all onboarding steps within 7 days.

• 80%+ of new members are activated within their first 30 days.

• 95%+ onboarding accuracy and SLA compliance.

• Virtual events and programs run smoothly and on schedule.

• The Concierge and community teams operate with precision and clarity.

🧩 Who You Are

• You have 2–4 years of experience in community management, member experience, or operations.

• You love helping people feel welcomed, supported, and successful.

• You’re a natural organizer — managing schedules, tasks, and people feels second nature.

• You’re proactive, reliable, and take ownership of every detail.

• You communicate clearly and confidently — whether on a welcome call or in Slack.

• You thrive in fast-paced, entrepreneurial environments where initiative matters.

• You believe in financial freedom, ownership, and doing work that actually changes lives.

Bonus points if you’ve worked in:

• Business, startups, entrepreneurship, or acquisition-focused communities.

• Onboarding, customer success, or member activation programs.

• Coordinating volunteer or ambassador programs.

• Managing logistics for virtual events or group programs.

🙌 What You’ll Get

• The chance to play a critical role in two of the most dynamic business communities in the world.

• Direct mentorship from the Community Architect — with a clear path to senior leadership roles.

• A front-row seat to watch thousands of members buy, grow, and scale businesses.

• A culture that lives by our Contrarian Creed: winners want pressure, we value weird over boring, and results beat intentions.

• A team that supports you with clear systems, strong leadership, and plenty of autonomy.

Necessary Skills and Qualifications

• 2–4 years of experience in community management, operations, or member experience

• Proven ability to manage onboarding or customer journey processes with measurable results

• Excellent written and verbal communication skills; comfortable leading welcome calls and digital conversations

• Strong organizational and time management skills; able to juggle multiple priorities simultaneously

• Familiarity with Slack, Zoom, HubSpot, and other community tools a plus

• Strong attention to detail and process-driven mindset

• Collaborative attitude with the ability to coordinate across teams

• Passion for entrepreneurship, business growth, and helping others achieve financial freedom

What is Contrarian Thinking and what do we do?

We aim to make Main Street > Wall Street.

Who are we: We are an investment firm and media company led by veterans of Wall Street, Private Equity, and operators of Main Street businesses. We help owners BUY, SCALE, and SELL businesses.

Our Ecosystem:

• Capital & Investment Company – We invest millions annually in businesses and support portfolio companies in scaling to create enduring, profitable companies that change the world.

• Events & Community – We help business buyers and builders through live workshops, weekly calls, and annual events around the country. We have two types of communities:

  1. For Buyers (Contrarian Academy): a vetted community of buyers who use our campus, curriculum, and advisors to acquire or invest in businesses.

  2. For Builders (Growth Boardroom): a community and event ecosystem where we help business owners use our proven systems and advisors to grow enduring, profitable companies.

• Media & Content – We aim to be the biggest and most trusted business media company in the world through podcasts, YouTube, books, and education that make business content better than any university degree.

Come build with us.

The Contrarian Creed

These are the words we stand by, live by, and define what it means to be a Contrarian:

1. People who say it cannot be done should not interrupt those who are doing it.

2. Be a great f*cking human. Do what’s right even when it hurts.

3. How you do anything is how you do everything.

4. We do the dirty work.

5. Your word is your contract.

6. We are Archimedes, find your lever.

7. Winners want pressure.

8. We want your weird. Better weird than boring.

9. Your job isn’t done until THE job is done. We work the problem.

10. Assumptions are for assholes. Find the truth.

11. Less words, more meaning.

12. Even our notes are worth stealing. Make every creation a mini-masterpiece.

13. Show me your results, not your intentions.

You ready to become an official Contrarian? Awesome, here are the details:

Location

Austin, TX — Full-time, in-office

Type of Employment

Full-Time

Crew Benefits

• 100% company-paid health, dental, and vision for all full-time Crew Members (option to add dependents)

• Unlimited PTO (with approval from your Direct Support) + 8 paid US holidays

• On-time direct deposit pay twice per month

• Option to enroll in a 401(k) via Guardian

• Free access to all Contrarian Thinking courses and community programs to learn expert deal-making and business buying

How To Apply

You in? Great! Click here to apply: