Community Manager

About Circles Culture:

The Circles culture is an inclusive environment that encourages self-expression and individuality. Creating a space for open communication, respect and job development empowers our employees to pursue their career goals and advance personally and professionally. Circles prioritizes the wellbeing of our employees so that our consumers experience that same level of care.

Position Overview: 

The role of the Community Manager is to offer premiere customer service while also displaying a professional and enthusiastic personality.  You will assist our clientele with a wide range of workplace experiences and service amenities.  This position will service the needs of the corporate community and work in a fast-paced, multigenerational environment, with the focus of improving the workplace experience through memorable experiences.   

You will assist our clientele via face-to-face interaction, email, phone and through digital channels providing prompt, courteous and customer-oriented service to employees and visitors.  This position requires exemplary hospitality skills, ability to multitask, strong attention to detail, knowledge of the local area, and the ability to work a flexible schedule and be a collaborative team player.  Experience with running your own service line or business is strongly preferred. 

Job Responsibilities:   

Requires a passion for helping people through the services we provide and making a positive difference in the lives of those you interact with daily.  You will perform services such as:

• Provide consistent and exceptional customer service in a fast-paced environment.
• Deliver frontline concierge support (in-person, email, chat) with a professional, service-first approach
• Manage concierge cases end-to-end, including research, fulfillment, and CRM documentation
• Plan and execute onsite events (vendor activations, gift wrapping, etc.)
• Maintain and update CRM with partner, employee, and client activity.
• Create and update marketing content for TVs, signage, and event promotions
• Collaborate on innovative ideas and initiatives with team members and management.
• Research local vendors and services to expand concierge offerings
• Manage existing amenity service partner relationships throughout the lifecycle.
• Promote services through daily interactions and onsite engagement opportunities
• Partner with client teams and internal stakeholders to support initiatives and build professional relationships
• Manage vendor relationships and coordinate services for events and requests
• Prioritize daily workload in a fast-paced, multi-tasking environment
• Capture employee feedback and identify opportunities to improve experience
• Attend meetings and provide updates on services, events, and engagement
• Meet strict service standards, KPIs, and client expectations consistently
• Serve as an extension of the Sodexo account team and support requests when needed.
• Other job-related duties as assigned.

Requirements

Competencies: 

•      Deliver top-notch customer experiences in a fast-paced corporate environment by consistently demonstrating excellent customer service skills.

•      Demonstrate strong verbal and written communication and organizational skills.

•      Maintain an elevated level of organization and attention to detail while adapting to new challenges and learning proprietary software.

•      Project a professional and approachable image, proactively identifying and addressing client concerns.

•      Foster meaningful relationships through informed conversations with employees and guests in various communication channels.

•      Collaborate on innovative ideas and initiatives with team members and management.

•      Demonstrate strong multitasking abilities, prioritize effectively, and handle demanding situations calmly.

•      Communicate confidently and professionally with peers and executives, both verbally and in writing.

•      Adapt to changing tasks and priorities, exceeding productivity, and quality standards.

•      Display excellent interpersonal and active listening skills and adhere to schedules.

•      Strive for excellence even in busy times, working under own initiative with a commitment to continuous learning and development.

•      Possess an innovative and creative approach to problem-solving.

•      Demonstrate extensive knowledge of the local area, articulating points of interest confidently to employees and guests.

Requirements: 

·        Highschool diploma or equivalent

·        Must be able to manage and prioritize multiple tasks daily.

·        Must have excellent written and oral communication skills. 

·        Must have reliable transportation. 

·        Minimum 5+ years of hospitality, concierge, customer service experience

·        Luxury hotel, hospitality, travel industry, or residential or corporate concierge experience is an asset. 

·        Proficient with Microsoft Office (PowerPoint, Outlook, Excel, internet, etc.) 

Benefits

• Medical, dental, vision insurance starting the first day of the month after hire
• Long-term and short-term disability insurance paid for by Circles
• 401k with match
• Life insurance paid for by Circles
• Generous PTO policy - Accrue up to 15 days during your first year
• Paid holidays
• One paid day off per year to volunteer
• One floating holiday per year
• Access to discount programs
• Four-week paid sabbatical every five years
• HSA/FSA account eligibility
• Access to Employee Assistance Program
• Access to Employee Benefit Resource Groups that provide ongoing learning and mentorship opportunities