Community Manager

DefinedTalent, a partnership-driven professional talent services agency, is seeking a Community Manager for a client in Newark, NJ. Our client leverages data-driven strategies and industry expertise to connect talent with organizational needs, supporting workforce and engagement initiatives across the Information Technology and Services sector.

This role is pivotal in managing and growing a vibrant survey participant community, ensuring high engagement and retention. You will act as the bridge between participants, internal analytics teams, and client-facing stakeholders, helping translate community feedback into actionable insights.

Key responsibilities include:

• Manage and grow a survey participant community to drive engagement and retention
• Run outreach campaigns and incentive strategies to increase participation
• Follow up with non-responders and monitor community health metrics
• Oversee live surveys to ensure participant clarity and positive experience
• Track response trends and address participant questions or concerns
• Evaluate feedback quality and escalate issues as needed
• Collaborate with data and analytics teams to analyze engagement metrics and identify behavioral patterns
• Prepare summaries and insights for client review
• Represent the participant voice internally and facilitate communication between participants, analytics, and client stakeholders

Requirements

• 3+ years of experience in community management, customer success, research operations, or a closely related role
• Experience managing and growing an online or offline community with measurable engagement and retention outcomes
• Experience running outreach campaigns to drive participation (such as email, SMS, in-app, or community posts)
• Experience communicating with both consumers/end-users and business stakeholders
• Experience presenting updates or insights to client-facing stakeholders
• Authorized to work in the United States

Preferred Qualifications:

• Experience developing or managing incentive-based engagement strategies
• Hands-on experience using common survey tools or research platforms to launch and manage surveys
• Hands-on experience with CRM and engagement tracking platforms
• Experience working with survey programs, customer feedback programs, or market research/consumer insights
• Experience analyzing user or community engagement behavior patterns to inform engagement strategy

Benefits

• Competitive salary of $50,000–$70,000 (W2)
• Healthcare stipend of $350/month for individual coverage
• Paid time off and holidays
• Opportunities for professional development and growth
• Collaborative, mission-driven work environment
• On-site role in Newark, NJ with some flexibility