Community Manager - Malaysia

·        Set and implement social media and communication campaigns to align with marketing strategies

·        Provide engaging text, image and video content for social media accounts

·        Respond to comments and customer queries in a timely manner

·        Monitor and report on feedback and online reviews

·        Organize and participate in events to build community and boost brand awareness

·        Coordinate with Marketing, PR and Communications teams to ensure brand consistency

·        Liaise with Development and Sales departments to stay updated on new products and features

·        Build relationships with customers, potential customers, industry professionals and journalists

·        Stay up-to-date with digital technology trends

Qualifications

·        Proven work experience as a community manager

·        Experience launching community initiatives (e.g. building an online forum, launching an ambassador program, creating an event series and writing an email newsletter)

·        Ability to identify and track relevant community metrics (e.g. repeat attendance at events)

·        Excellent verbal communication skills

·        Excellent writing skills

·        Hands on experience with social media management for brands

·        Ability to interpret website traffic and online customer engagement metrics

·        Knowledge of online marketing and marketing channels

·        Attention to detail and ability to multitask