Community Navigator (Baltimore)

About the Role

Ounce Community Navigators are critical members of the team, serving as the face of Ounce within the community. You will be working directly with residents, our housing & community partners, and our broader team to deliver better care & services within affordable housing.

This is a community-based, resident-facing role that requires consistency, follow-through, and reliability. Our residents and partners depend on us showing up as promised, and clear commitment to scheduled hours is essential to success in this role.

In this role you will be a:

• Outreach & Engagement Specialist: You will proactively engage residents within affordable housing communities, building trust in Ounce's mission. You will find creative ways to engage residents, including door-to-door flyering, hosting community events, tabling, and phone-based outreach. This work requires being physically present on-site during scheduled hours and prepared to engage residents consistently.
• Benefits Specialist & Service Coordinator: You will help residents by scheduling doctor’s appointments, helping them apply for benefits they may be eligible for (e.g., SNAP, TANF, LIHEAP), and acting as their health & wellness advocate. You can balance multiple responsibilities & tasks at once, make and track referrals within our technology platform, and follow through with residents promptly.
• Relationship Builder: As the face of Ounce within the community, you’ll build trust & respect with residents, convene & listen to residents, and identify their needs proactively. You’ll also work closely with community partners across the Baltimore area, ensuring our residents have access to high quality services and are treated with respect and empathy.

Who we’re looking for:

• You have experience navigating government benefits (e.g., SNAP, TANF, LIHEAP, Medicaid) and coordinating care to local organizations
• You are excited by “boots on the ground” opportunities, including community organizing, and enjoy customer-service roles, as you will be embedded within affordable housing communities in the Baltimore suburbs and must embody a “residents come first” mentality
• You understand the unique opportunities and challenges affordable housing residents face; ideally, you have lived in the area and/or worked in a community-based role
• You are dependable, organized, and able to commit to a set schedule, understanding that residents and partners rely on your presence

Other information:

• Schedule: Full-time role, Monday to Friday
• Ability to commute: Within Baltimore 5 days per week
• Salary: $55,000-$65,000
• Benefits:
  • 401(k)
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Flexible personal time off (PTO) policy

Ounce Expectations:

At Ounce, we care deeply about our community — both the residents we serve and the team members doing the work. We aim to structure this role in a way that can fit sustainably into your life, and we value open communication when challenges arise. At the same time, consistency and reliability are essential to this work. Our residents and partners rely on us to show up when we say we will, and we strongly value clear, proactive communication and dependable follow-through. This role is best suited for someone who can commit to a set schedule, communicate early and honestly, and take ownership of their presence and responsibilities on-site.

In addition, Community Navigators are expected to:

• Actively provide services to residents related to health, benefits, and financial needs, including follow-up and ongoing support as needed
• Accurately document all outreach, services provided, referrals, and resident interactions in the Ounce platform in a timely manner
• Build and maintain local partnerships that align with resident needs and support community programming
• Plan, coordinate, and host ongoing on-site programming and events, ensuring each property has consistent monthly engagement opportunities for residents
• Attend required team meetings, trainings, and check-ins, and participate fully as a member of the Ounce community team

Professional Boundaries & Conflict of Interest

Ounce of Care is committed to providing equitable, consistent support to all residents. To maintain clear professional boundaries and avoid real or perceived conflicts of interest, employees are not assigned to properties where they reside or where they have close personal or familial relationships. This policy also helps protect employee well-being and maintain a safe, professional working environment.