Community Support Specialist @ The Social Hub | Italian Native
Imagine this.
You start your day in a sunny office in Valencia. You speak Italian. You’re the first point of contact for guests, handling reservations and inquiries with a smile and making every interaction personal and memorable. No scripts. No cold leads. Just genuine conversations that turn guests into raving fans. Welcome to weWow 👋
Your next chapter starts here
At weWow, you’ll work in an international scale-up environment with strong European brands. For this role, you’ll be the Community Advising Specialist for The Social Hub: providing exceptional guest support, handling individual reservations, and contributing to both guest satisfaction and commercial success across multiple locations.
What will you actually do?
Deliver outstanding guest support via phone, email, chat, and social channels
Handle individual reservations and related inquiries for all locations and product offerings
Execute daily Service Hub tasks following SOPs and checklists to ensure accuracy and consistency
Manage guest requests, reservations, and administrative processes while maintaining compliance with privacy standards
Use key systems like Mews (PMS), Salesforce Service Cloud, and other platforms, integrating AI tools to enhance efficiency and personalization
Provide clear, friendly, and informed advice to guests about services, products, and experiences
Collaborate with team members to ensure a seamless, connected guest journey
Contribute to both guest satisfaction and commercial performance
This role suits you if you…
Are fluent in Italian
Have 0–2 years of relevant experience
Are service-oriented, friendly, and solution-focused
Are tech-savvy and comfortable learning new tools to enhance efficiency and personalization
Pay attention to detail while maintaining a personal, professional touch
Thrive in a fast-paced, guest-first environment
Why this is more fun than other guest support roles
You get to genuinely make guests feel valued and cared for
Every interaction matters and contributes to a seamless guest journey
You’re trusted with individual reservations and inquiries, making a real impact
You work closely with dynamic, international teams
What we offer 💛
Competitive salary
Breakfast & lunch at the office
Spanish health insurance
Free Spanish lessons
Growth opportunities within weWow
Monthly events, sports & socials
Relocation support to settle in Valencia
And most importantly: an international work environment where you’ll quickly feel at home