Concierge Associate
Aimé Leon Dore is looking for a polished, customer-focused Concierge Associate to serve as the first point of contact for guests, providing a personalized, seamless, and memorable experience. The ideal candidate will anticipate customer needs, offer tailored services, and support store operations while delivering the highest level of service.
Duties and Responsibilities
- Hosting / Traffic Management
- Greet and welcome all guests in a warm, professional, and engaging manner.
- Manage the traffic of the retail space / occasionally checking in on the experience within Café Leon Dore
- Responsible for advising on opportunities to increase / manage traffic.
- Manage the wait list and proactively communicate accurate waiting times
- Ensuring and gauging capacity levels are met within the store at all times — knowing and communicating when to decrease or increase traffic
- Be a Brand Ambassador for all things ALD, leaning into the styling and brand values.
- Monitor store appearance and ensure the front-of-house environment is immaculate and welcoming.
- Offer local knowledge, including nearby amenities, restaurants, and attractions.
- Collect and relay customer feedback to improve service quality.
- Taking accountability of when anything needs maintenance and retouching. This should be communicated to management immediately. (Planters broken, doors not locking, paint retouches, pest control, etc.)
- Client Experience
- Offer guests an enjoyable experience that conforms to the company’s standards of excellence, professionalism and friendliness
- Must be courteous and gracious, maintaining a professional and positive demeanor at all times
- Speak to standard Q&A regarding menus, hours of operation and amenity availability/pricing and comfortable reaching out for support to ensure all inquiries are addressed and in a timely matter
- Engaging in proper and positive communications with guests throughout greeting, seating, and departure experiences, and as otherwise may be needed
- Being able to kindly ask that guest not sit on any outside areas and not block the sidewalk if waiting
- Ensuring (with the assistance of lounge staff) the sidewalk, storefront, and planters are not blocked / occupied.
- Assisting with online returns at the door with hospitality and professionalism (starting online returns from door device)
- Community
- Build relationships with members, F&F/VIP and guests and communicate any red flags and positive feedback to management to assess
- Being able to gauge potential VIP / F&F guest’s entry
- Assist VIP clientele with white-glove services such as personal shopping, gift wrapping, or delivery coordination.
- Manage the wait list during any activations / brand partnership events, continuing to build on community and taking care of VIP / F&F attendees.
Qualifications
- 3+ years of experience in luxury retail, hospitality, or high-touch client service environments with demonstrated excellence in guest experience delivery.
- Strong presence and emotional intelligence, with the ability to read the room, anticipate guest needs, and manage dynamic traffic flow with composure.
- Proven experience supporting VIP, high-profile, or discerning clientele with discretion and professionalism.
- Exceptional verbal communication skills and the ability to represent the brand with confidence, warmth, and polish.
- Strong judgment and decision-making capabilities, particularly in capacity management and guest prioritization.
- Deep appreciation for brand storytelling, styling, and experiential retail environments.
- Meticulous attention to detail with a commitment to maintaining an elevated, immaculate front-of-house presentation.
- Comfortable utilizing digital tools and POS systems to support operational efficiency.
- Ability to thrive in a fast-paced, high-volume setting while maintaining a calm and welcoming demeanor.
- Flexible availability, including evenings, weekends, and key brand activation periods.
Physical Requirements
- Must be able to seize, grasp, turn and hold objects with hands
- Must be able to work on your feet for at least 8 hours
- Must be able to work all operational hours
- Fast paced movements are required to go from one part of the space to others
- Must be able to move, pull, carry, or lift at least 40 pounds
- Occasionally kneel, bend, crouch as required
Salary Range: $24.00 - $27.00 per hour
Aimé Leon Dore is from Queens, NY. With a strong focus on simple yet powerful design, we are driven to create timeless work by portraying an aesthetic that is uniquely our own.