Conference & Event Service Manager | AYANA BALI

Join our team and be part of the continued success of Bali’s largest integrated resort.

We offer an exciting career opportunity for an individual with the following details:

Summary of Responsibilities:

• Review and confirm all Banquet Event Orders (BEOs), rundowns, and function sheets to ensure readiness.
• Lead pre-event briefings with involved teams to align operational standards and expectations.
• Lead setup and execution of MICE, conferences, weddings, and social events.
• Ensure full adherence to BEOs and rundowns, including room layout, AV, décor, signage, and timing.
• Inspect setups for quality and brand standards; coordinate corrections as needed.
• Manage live event flow, transitions, and real-time adjustments with minimal disruption.
• Act as on-site liaison for clients, anticipating needs and addressing requests.
• Coordinate across departments (Banquets, AV, F&B, Security, Engineering) for seamless execution.
• Conduct post-event internal debriefs to capture lessons learned.
• Perform client follow-ups within 24 hours to gather feedback, address concerns, and identify opportunities for return business.
• Support revenue objectives by delivering flawless execution, enhancing client perception, identifying opportunities to enhance guest experience, and collaborating with Sales & Catering teams on follow-ups.
• Maintain professional and courteous relationships with clients, vendors, and internal stakeholders while upholding AYANA’s luxury service standards, cultural sensitivity, safety protocols, and sustainability commitments.

Requirements

• Indonesian citizen only.
• Diploma or degree in Hospitality, Events, Tourism, or related field.
• 3–5 years experience in banquet, conference, or event operations within a luxury hotel/resort.
• Strong knowledge of event SOPs, facility management, and operational flow.
• Proven team leadership and coordination skills.
• Excellent communication and interpersonal skills.
• Strong organizational skills to manage multiple events under tight timelines.
• Knowledge of health, safety, hygiene, and sustainability regulations.
• Proficient in Microsoft Office and hotel/event systems (Opera, Delphi, or similar).
• Flexible availability including weekends, public holidays, and peak seasons.
• Fluency in English; Bahasa Indonesia preferred.