Event Concierge | AYANA BALI

At AYANA Bali, we deliver world-class events ranging from international conferences to luxury weddings and gala dinners. We are looking for a professional and service-oriented Event Concierge Officer to support clients during their events and assist in ensuring smooth on-site coordination.

This role works closely with the Event Concierge team and other departments to assist the client’s Person-in-Charge (PIC), support event operations, and help ensure the event runs according to the approved BEO, event rundown, and AYANA’s luxury service standards.

Responsibilities

• Support the Event Concierge team as an on-site contact for the client’s Person-in-Charge (PIC), assisting with client requests, providing updates, and ensuring attentive service throughout the event.
• Assist in conducting pre-event facility and equipment inspections and walk-throughs to help verify setup quality, room layout accuracy, AV/lighting/sound configuration, staging, furniture placement, décor, and overall venue readiness according to the BEO and event rundown.
• Monitor event timelines, transitions, and program flow to help ensure the event follows the approved BEO and rundown.
• Support on-floor event operations by assisting with the smooth flow of the event, coordinating session transitions, and helping implement minor adjustments when required.
• Assist in identifying and reporting operational issues (technical, timing, guest flow, or facility related) during the event and coordinate with relevant departments for resolution.
• Coordinate with internal teams such as AV/Technical, Facility/Logistics, Beverage, Banquets Service, and Security to support smooth event execution.
• Participate in pre-event briefings and post-event debriefs to gather feedback and support continuous improvement.
• Conduct client check-ins during the event and at event close to gather feedback and ensure guest satisfaction.
• Assist in identifying potential add-on services (e.g., additional AV/equipment, décor enhancements, or space adjustments) and communicate them to the supervisor or manager when appropriate.
• Uphold AYANA’s luxury service standards, Balinese hospitality, cultural sensitivity, safety protocols, and sustainability practices in all interactions and operational support.

Requirements

• Only for Indonesian Citizen
• Minimum diploma or degree in Hospitality Management, Events Management, Tourism, or a related field.
• 2–3 years of experience in conference services, banquet/event operations, or similar roles in hotels, resorts, or event venues.
• Experience supporting on-floor execution for MICE events, conferences, or weddings is preferred.
• Good client-facing and communication skills with the ability to remain professional and responsive during events.
• Strong organizational and multitasking skills with good attention to detail.
• Basic understanding of AV setups, venue logistics, and event operations.
• Ability to work collaboratively with internal teams and support supervisors or managers during event execution.
• Proficient in Microsoft Office; familiarity with hotel/event systems (Opera, Delphi, Cvent, or similar) is an advantage.
• Good command of English (written and spoken); additional languages are an advantage.
• Willing to work flexible hours including evenings, weekends, public holidays, and peak seasons when required.
• Positive attitude, strong teamwork, cultural sensitivity, and commitment to delivering excellent guest experiences aligned with AYANA’s luxury standards.