Content Account Manager

Flywheel's suite of digital commerce solutions accelerate growth across all major digital marketplaces for the world's leading brands. We give clients access to near real-time performance measurement and improve sales, share, and profit. With teams across the Americas, Europe and APAC, we offer a career with real impact, endless growth opportunities and the support you need to be the best you can be.

The Opportunity 

As a Content Account Manager at Flywheel, you’ll work closely with clients and internal teams to deliver high-quality e-commerce content solutions. You will support client partnerships, help implement digital content strategies, and ensure projects are executed smoothly and effectively. This role combines hands-on project execution with collaborative account management, helping drive success for our clients. 

What You Will Do: 

• Serve as a key point of contact for client accounts, developing positive business relationships and supporting the execution of content strategies that meet client goals. 

• Collaborate with strategists, other account managers, and client teams to coordinate the development and delivery of e-commerce content solutions, from planning through completion. 

• Work alongside content specialists, editors, and freelancers to ensure high-quality work and meet project milestones. 

• Manage multiple projects, monitor deadlines, and ensure deliverables align with client objectives. Help identify and resolve project challenges as they arise. 

• Contribute ideas to optimize internal processes and support ongoing improvements in content quality and project efficiency. 

• Help manage a network of freelance content creators, ensuring projects are matched to the right talent and maintaining Flywheel’s standards through clear feedback and communication. 

• Provide regular updates, performance data, and project reports to clients, maintaining transparency and building trust. 

• Stay informed about trends in e-commerce, SEO, and digital content, and share relevant insights with your team. 

Who You Are: 

• 2-4 years of relevant experience in content strategy, account management, or e-commerce, preferably in an agency or fast-paced environment. 

• Experience supporting client accounts and collaborating with cross-functional teams. 

• Strong writing, editing, and communication skills, with familiarity in AP style and digital content best practices (SEO, GEO, AEO). 

• Ability to help implement content strategies and contribute to achieving client results. 

• Team player with effective collaboration and interpersonal skills. 

• Excellent organizational and time-management abilities, with the capacity to manage multiple priorities and deadlines. 

• Understanding of e-commerce platforms and an interest in staying updated on industry trends and new technology. 

• Commitment to delivering great client service and building strong professional relationships. 

Working at Flywheel

• We have office hubs across the globe where team members can go to feel productive, inspired, and connected to others - team members go into Hub Offices 3x a week
• Competitive paid time off, including annual leave plus paid public holidays
• Great learning and development opportunities
• Benefits that help you live your best life
• Parental leave and benefits
• Volunteering opportunities
• If you’re looking to connect with teammates on a topic of inclusion and identity, chances are there’s an ERG for that.
• So you know: The hired candidate will be required to complete a background check
• Learn more about us here: Life at Flywheel

Every role starts the same, an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.

Every role is different after the initial call, but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the role. In your initial call, we will walk you through exactly what to expect the process to be.

Flywheel Commerce Network’s goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race, color, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the application and interview process, please let us know at recruitment@flywheeldigital.com so that we can support you.

IMPORTANT ALERT: Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. We've identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more, click here.