Content Manager

Join us to build a more rewarding financial future for all Canadians

At Neo, we’re on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn’t for everyone. It’s complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

• #1 on Deloitte’s Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

• #1 Fastest Growing Company in Canada for 2024 by Globe & Mail

• Top-ranked mobile apps and credit cards

• Team of 500+ people

• 1M+ customers

• 10K+ retail partners
  
  

The Role

We are looking for a Content Manager to join our Growth team. This is a hybrid role that sits at the intersection of creative production and technical operations. You aren’t just a writer or editor; you are an architect who will build the content machine. You will wear multiple hats—from technical workflow expert to performance analyst—tracking content metrics to optimize for both human engagement and LLM (AI) exposure.

What you’ll be doing

• Build the Engine: Develop and manage generative AI-targeted content that supports all lines of business, from editorial strategy, ideation and legal approval to publishing and distribution to anchor integrated marketing programs, ensuring every piece communicates a clear product value proposition.

• Tool Orchestration: Act as the internal expert for our Content Management System (Jasper, AirOps), project management tools (Asana/Jira), and automation platforms, ensuring alignment with marketing calendar.

• Scale & Automate: Establish data-driven processes to scale purposeful content. You will own the design and management of content workflows and governance to ensure consistency at scale.

• Trend hunter: Identify keyword trends and SEO gaps, scaling content based on a solid understanding of market and consumer trends, research, and analysis to engage relevant audiences and help drive organic search traffic.

• Operational Excellence for Quality & Compliance: Audit existing content paths to remove bottlenecks, ensuring the team moves from “draft” to “live” in record time while baking regulatory requirements directly into the automated workflow.

Who are we looking for

• Experience: 5+ years of experience in content operations, marketing technology, or a related field.

• The Expert: You have deep mastery of CMS platforms and workflow automation tools.

• Process-Obsessed: You thrive on turning chaos into a streamlined, repeatable process.

• Analytical Mindset: You understand how to use data and analytics to track content velocity and production efficiency.

• Startup Ready: You are comfortable with ambiguity and have the "builder" mentality required to scale a fintech leader.

Working at Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we’re on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You’ll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we’re looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

All team members have a stake in Neo’s success and earn meaningful equity through stock options. This ownership mindset is at the heart of everything we do — when Neo grows, we all grow. If you’ve heard that Neo employees work hard, it’s true. We hold ourselves accountable for delivering on our commitments to our customers, partners, and each other. Working at Neo means taking ownership of your work and driving results, knowing that your contributions directly impact the company’s success.

Apply with us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.