Contract Technical Writer II
HMA is the premier third-party health plan administrator across the PNW and beyond. We relentlessly deliver on our promise to provide medium to large-size employers with customized health plans. We offer various high-quality, affordable healthcare plan options supported with best-in-class customer service.
We are proud to say that for three years, HMA has been chosen as a ‘Washington’s Best Workplaces’ by our Staff and PSBJ™. Our vision, ‘Proving What’s Possible in Healthcare™,’ and our values, People First!, Be Extraordinary, Work Courageously, Own It, and Win Together, shape our culture, influence our decisions, and drive our results.
What we are looking for: We are always searching for unique people to add to our team. We only hire people that care deeply about others, thrive in evolving environments, gain satisfaction from being part of a team, are motivated by tackling complex challenges, are courageous enough to share ideas, action-oriented, resilient, and results-driven.
What you can expect: You can expect an inclusive, flexible, and fun culture, comprehensive salary, pay transparency, benefits, and time off package with plenty of personal development and growth opportunities. If you are looking for meaningful work, a clear purpose, high standards, work/life balance, and the ability to contribute to something important, find out more about us at: https://www.accesshma.com/
How YOU will make a Difference:
HMA is embarking on a multi‑year transformation initiative focused on modernizing HMA’s claims processing capabilities. Over the next three years, we are transitioning to a new, more efficient claims system that will strengthen accuracy, improve member and client experience, and support long‑term operational growth. This project brings together teams across HMA to rethink processes, adopt new technologies, and build a stronger foundation for the future. Each role supporting Project Phoenix plays a meaningful part in shaping how we serve our members for years to come.
What YOU will do:
- Develop, edit, and maintain process documentation, standard operating procedures (SOPs), process work instructions (PWIs), job aids, and training guides.
- Collaborate with (SMEs), Process Analysts, and Trainers to gather information and validate content accuracy.
- Translate complex technical and operational concepts into clear, concise language suitable for diverse audiences.
- Ensure documentation meets organizational standards for clarity, consistency, and compliance.
- Support the creation of visual aids, diagrams, FAQs, and quick reference materials to enhance understanding and adoption.
Requirements
Knowledge, Experience and Attributes:
- Bachelor’s degree in English, Communications, Technical Communication, Computer Science, Engineering, or a related field
- 3-5+ years of experience creating technical documentation
- Proven ability to translate complex technical concepts into clear, concise, user‑friendly content
- Experience working closely with engineers, product managers, designers, and subject‑matter experts
- Experience with markup languages (Markdown, HTML, XML)
- Familiarity with version control systems (Git, GitHub, GitLab, Bitbucket)
- Ability to read and understand technical specifications
- Experience creating diagrams or visuals using tools like Visio, Lucidchart, Figma, or Draw.io
- Understanding of content management systems (CMS) and structured authoring principles
- Exceptional written communication and attention to detail
- Strong interviewing and information‑gathering skills
- Ability to manage multiple projects and deadlines
- Comfortable working in fast‑paced or agile environments
- Collaborative mindset with the ability to work cross‑functionally
- Curiosity and willingness to learn new technologies
Benefits
Compensation:
Compensation for this contract role ranges from $37–$48 per hour, and varies dependent on geography, skills, experience, education, and other job or market-related factors. You’ll be onboarded through one of our trusted staffing partners, which allows you to access a suite of employee‑style perks—including PTO and benefits—if you choose to opt in. This setup gives you the flexibility of contract work with the option to enjoy additional support and coverage.
Disclaimer: The salary, other compensation, and benefits information are accurate as of this posting date. HMA reserves the right to modify this information at any time, subject to applicable law.
How we Support your Work, Life, and Wellness Goals
At HMA, we believe in recognizing and celebrating the achievements of our dedicated staff. We offer flexibility to work schedules that support people in all time zones across the US, ensuring a healthy work-life balance. Employees have the option to work remotely or enjoy the amenities of our renovated office located just outside Seattle with free parking, gym, and a multitude of refreshments. Our performance management program is designed to elevate career growth opportunities, fostering a collaborative work culture where every team member can thrive. We also prioritize having fun together by hosting in person events throughout the year including an annual all hands, summer picnic, trivia night, and a holiday party.
We hire people from across the US (excluding the state of Hawaii and the cities of Los Angeles and San Francisco.)
HMA requires a background screen prior to employment.
Protected Health Information (PHI) Access Healthcare Management Administrators (HMA); employees may encounter protected health information (PHI) in the regular course of their work. All PHI shall be used and disclosed on a need-to-know-basis and according to HMA’s standard policies and procedures.
HMA is an Equal Opportunity Employer.
For more information about HMA, visit https://www.accesshma.com/