Credit & Collection Analyst
Be yourself at Protolabs
Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are an equal opportunity employer, and we are committed to building a diverse team that feels they are valued in the workplace. So do you feel you do not meet every single requirement but still intrigued? We encourage you to still apply! You can help make our company even better. We do not discriminate based on race, color, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for more successful teams.
Why Protolabs?
We are the leaders in digital manufacturing. We hire doers, makers, and creative thinkers who tackle our roles with an entrepreneurial spirit. Our culture is centered around meaningful work that brings new and innovative products to market at unprecedented speeds. We are a diverse team that comes from all walks of life and take pride in our team who is smart, genuine, humble, and passionate about what we do. It’s our people who fuel our creativity and make our culture feel like home.
Join our team as a Credit & Collection Analyst!
This is a fixed hybrid role on-site Tuesday, Wednesday, Thursday at HQ in Maple Plain MN
The Credit and Collections Analyst plays a vital role in supporting the company’s financial strength by assessing customer credit, setting informed credit limits, and managing the collections process for assigned accounts. This position helps drive healthy cash flow by monitoring outstanding receivables, resolving past‑due balances, and identifying potential risks early. As a key partner to both internal teams and customers, the analyst contributes directly to smarter financial decisions, stronger customer relationships, and the overall success of the organization.
What You'll Do
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Review and action sales orders that have been placed on hold
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Research customer inquiries related to billing concerns, mismatched order questions, misapplied or missing payments and escalating more complex matters through appropriate channels.
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Accurately and concisely document actions taken on assigned accounts within system applications.
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Utilize customer portals to research invoice issues, review payment dates and submit invoices
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Understand issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
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Respond timely to requests and questions from other Departments including Sales, Customer Service, Billing, Global Finance and Controllership.
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Coordinate collection efforts and communicate problem accounts to Sales, Customer Service and Global Finance as required, engaging senior level analysts and/or management when required or appropriate to expedite resolution of customer issues or outstanding receivables.
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Negotiate favorable customer payment plans when necessary, within specified authority levels
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Initiate or process write-offs, bad debt recoveries, bankruptcies and credit memos in accordance with defined procedures and levels of authority.
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Evaluate new and existing customers for terms and credit limits using approval matrix and provide recommendations based on review.
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Participate in department meetings, aging review summaries, all employee meetings and other group events.
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Assist in developing and refining processes, procedures, and policies to enhance efficiency and effectiveness. Provide suggestions and feedback for further development.
- Perform other job-related duties as assigned
What It Takes
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2+ years of collections experience
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2+ years experience in an accounting or customer service capacity
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Manufacturing experience desired, but not required
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Proficient in Microsoft Word and Microsoft Excel
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Excellent written and verbal communication skills, positive attitude and a strong sense of urgency
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Ability to communicate and collaborate with customers and employees in a professional, effective manner
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Detail oriented with the ability to multi-task
What Makes You Standout
What's In It For You?
Proto Labs maintains ITAR-compliant operations in all of our United States based facilities. Due to ITAR regulations, this role is only open to U.S. Citizens, lawful permanent residents (green card holders) or foreign nationals granted refugee or asylee status. Individuals with temporary visas (e.g. E, F-1, H-1, H-2, L, B, J, TN or OPT) are not eligible for hire in this role.
Proto Labs, Inc. is an Equal Opportunity Employer
Physical Demands:
While performing the essential duties of this job, the employee is regularly required to sit; use a computer keyboard, monitor and mouse, telephone and printer; reach with hands, and arms, talk, see and hear. The employee is occasionally required to stand, walk, stoop or kneel and must occasionally lift and/or move up to 25 pounds.
Work Environment:
Indoors (A/C); nonsmoking; the majority of this job function is performed in an office setting requiring normal safety precautions. However, there may be job duties that require the employee to spend time in the manufacturing areas exposed to machinery and noise; eye protection occasionally required. Occasionally works in outside weather conditions. Occasionally works near moving mechanical parts and in high, precarious places and is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock and vibration. The noise level in the work environment is usually quiet to moderate.