Credit Recovery Officer

JOB TITLE: Recovery Officer

EMPLOYMENT TYPE: Full-time

LOCATION: Port-Harcourt, Rivers State.

JOB SUMMARY

The Credit Recovery Officer will be responsible for formulating and implementing robust

strategies to facilitate the recovery of delinquent loans, thereby minimizing default rates. The

role involves conducting thorough assessments of loan applications to determine applicant

eligibility, evaluating creditworthiness, and analyzing potential credit risks. The officer will also

ensure adherence to organizational credit policies, industry best practices, and regulatory

compliance standards while maintaining the institution’s financial stability and portfolio quality.

RESPONSIBILITIES:

 Monitor and manage overdue accounts across various customer portfolios.

 Collaborate with the legal team for escalated recovery actions, including litigation or

repossession where necessary.

 Contact clients via phone, email, or in-person visits to follow up on outstanding debts.

 Negotiations and reschedule of outstanding facilities with delinquent customers.

 Provide support and advice to internal teams on credit control procedures.

 Identify and escalate high-risk accounts for further action or decision-making.

 Conduct credit checks and assess the creditworthiness of applicants.

 Evaluate applicants' financial status, credit history, and ability to repay loans.

 Make informed recommendations regarding loan approvals or denials.

 Ensure compliance with lending policies, regulations, and procedures.

 Prepare detailed reports and documentation for loan decisions.

 Collaborate with other departments to ensure a smooth loan processing experience.

Requirements

REQUIREMENTS AND SKILLS:

 Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.

 Must have completed NYSC.

 Minimum of 3 - 5 years’ work experience as a credit and recovery officer in a financial

sector is mandatory.

 Proven experience in debt recovery, collections, or credit control.

 Must be proficient in Microsoft Word, Excel and Power Point

 Strong negotiation and communication skills.

 Excellent written and verbal communication skills.

 Strong organizational skills and ability to multi-task.

 Strong leadership skills

 Attention to detail and problem-solving skills.

Benefits

RENUMERATION:

 Salary: N180,000.00 – N250,000 (slightly negotiable)

 Transport and airtime allowance.

 Other benefits at the discretion of the management.