Credit Reporting Manager
Who We Are
Imprint is reimagining co-branded credit cards & financial products to be smarter, more rewarding, and truly brand-first. We partner with companies like Crate & Barrel, Rakuten, Booking.com, H-E-B, Fetch, and Brooks Brothers to launch modern credit programs that deepen loyalty, unlock savings, and drive growth. Our platform combines advanced payments infrastructure, intelligent underwriting, and seamless UX to help brands offer powerful financial products—without becoming a bank.
Co-branded cards account for over $300 billion in U.S. annual spend—but most are still powered by legacy banks. Imprint is the modern alternative: flexible, tech-forward, and built for today’s consumer. Backed by Kleiner Perkins, Thrive Capital, and Khosla Ventures, we’re building a world-class team to redefine how people pay—and how brands grow. If you want to work fast, solve hard problems, and make a real impact, we’d love to meet you.
Role Overview
We’re seeking a Credit Reporting Manager who will serve as the central operational lead for all things credit reporting. You will be the chief liaison between our risk team, our third-party reporting partners, and our internal engineering, operations and compliance partners. You’ll be instrumental in strengthening our credit reporting processes, and helping to steward system improvements that make our reporting processes as accurate and scalable as possible.
This role is ideal for someone who enjoys cross-functional collaboration, thrives in dynamic environments, and is comfortable with both high-level relationship management and hands-on data validation work.
What You’ll Do
Lead Partnerships & Communication
Act as the primary relationship manager with third-party reporting partners — building rapport, managing escalations, and streamlining issue resolution.
Communicate clearly and proactively with internal stakeholders about external requirements, expectations, and timelines.
Translate technical and operational changes between partners and internal teams so that work stays coordinated and aligned.
Operational Oversight & Issue Triage
Perform data pulls, validations, and investigations to support dispute resolution and CBR (credit bureau reporting) issue triage.
Partner with internal teams (Engineering, Ops, Analytics) to understand data flows, identify root causes, and escalate systemic problems.
Track and document issue trends to help prioritize engineering and process improvements.
Support Disputes and Credit Reporting Operations
Be a go-to resource for our credit disputes specialist team, assisting with resolving both direct and indirect customers disputes in a timely and accurate manner.
Maintain a strong working knowledge of bureau reporting standards and operational dependencies.
Enable Future-State Reporting & Infrastructure Growth
Stay embedded with internal teams to understand how platform changes and portfolio growth will impact reporting, and communicate the implications of these changes to third-party partners and internal teams to prevent breaks in reporting continuity.
Help define efficient processes and documentation that scale as new products and programs launch.
Who You Are
3–5+ years of experience in credit reporting operations, payments, lending, or financial services — bonus points for exposure to credit card disputes in particular.
Strong communication and relationship skills — you can navigate ambiguity with clarity and build trust with internal and external partners.
Comfortable working with data and tools (e.g., SQL or equivalent) to validate, investigate, and present findings.
Collaborative mindset with a proactive attitude — you don’t just identify problems, you help solve them.
Familiarity with credit reporting standards (Metro 2, FCRA) and disputes processes
Perks & Benefits
Competitive compensation and equity packages
Leading configured work computers of your choice
Flexible paid time off
Fully covered, high-quality healthcare, including fully covered dependent coverage
Additional health coverage includes access to One Medical and the option to enroll in an FSA
20 weeks of paid parental leave for the primary caregiver and 8 weeks for all new parents
Access to industry-leading technology across all of our business units, stemming from our philosophy that we should invest in resources for our team that foster innovation, optimization, and productivity
Imprint is committed to a diverse and inclusive workplace. Imprint is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Imprint welcomes talented individuals from all backgrounds who want to build the future of payments and rewards. If you are passionate about FinTech and eager to grow, let’s move the world forward, together.