Credit Support Coordinator
POSITION OVERVIEW
The Credit Support Coordinator is responsible for the CreditApp Inbox and entering accounts in two different systems. This position is expected to have good Customer Service acumen, Data Entry and the ability to communicate in a pleasant, helpful and courteous manner. This position is expected to evolve over time as the company grows and business needs change.
JOB RESPONSIBILITIES:
- Monitor and act on incoming emails and resolve any same-day requests.
- Enter new marketing and / or customers into system(s) as required.
- Communicate with applicable team members regarding account setups, documentation requests and any other needs.
- Keep inbox organized and ensure anyone can go in and find what is needed on the team.
- Save documentation as per procedures provided in multiple locations on the system.
- Serve as a reliable point of contact to support accurate and timely information flow.
- Ensure a high level of accuracy in all data entry, minimizing errors and maintaining data integrity.
- Ensure required documentation is complete, accurate, and properly filed in the appropriate folders within the credit inbox and public account drive for easy retrieval.
- Adhere to established turnaround times and service-level expectations for requests.
EXPERIENCE & QUALIFICATIONS:
- Strong data entry skills with a high level of accuracy and attention to detail
- QuickBooks knowledge is a plus.
- Exceptional organization, time-management, and planning skills
- Very strong interpersonal communication skills
- Bilingual (English/Spanish) a plus.
- High school diploma or equivalent required.
- We are drug-free workplace and an EEO employer
SKILLS & COMPETENCIES:
- Communication Skills - Verbal Communication, Listening, Negotiation, Persuasion, Writing Skills
- Critical Thinking - Adaptable, Flexible, Problem Solving, Desire to Learn
- Positive Attitude - Cooperation, Courteous, Friendly, Honest, Respectful
- Teamwork - Collaborative, Team Player, Accept Feedback, Customer Service, Emotional Intelligence, Interpersonal Skills
- Work Ethic - Multi-tasking, Organization, Time management & Efficiency, workload planning, Results Oriented
WORK ENVIROMENT/PHYSICAL DEMANDS:
- This position will be completed in an office environment. While performing the duties of this job, the employee is regularly required to talk and hear.
- The employee frequently is required to stand, walk; use hands, arms and fingers to handle and lift objects up to 20 pounds.
- We are drug-free workplace and an EEO employer
BENEFITS
Medical
Dental
Vision
Employer Paid Basic Employee Life and AD&D Insurance
Employer Paid Long Term Disability
Flexible Spending Accounts
Voluntary Short-Term Disability
Voluntary Life and AD&D Insurance
Voluntary Accident Insurance
Voluntary Critical Illness Insurance
EEO
At Construction Resources, our people are the driving force behind everything we do. Construction Resources is an equal opportunity employer that aspires to be the best in the business by building an associate experience that celebrates growth, development, and purpose.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to speak or hear. The employee is frequently required to sit for extended periods of time, stand, walk, climb stairs, use hands to finger, handle or feel, and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
POSITION TYPE/EXPECTED HOURS OF WORK
This is a full-time position that requires overtime as business needs dictate.
OTHER DUTIES
Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.
PRIVACY NOTICE
We value your privacy and want to ensure transparency regarding the collection and processing of your personal data. As part of our recruitment process, we require your explicit consent to collect, store, and process your personal information, including but not limited to your resume, contact details, professional experience, and other relevant data.
This data will be used solely for recruitment and hiring purposes in accordance with our privacy policy and applicable data protection regulations. Your information will be stored securely and will not be shared with third parties without your consent.
By submitting your application, you agree to the collection and processing of your personal data for the purposes stated above. You may withdraw your consent at any time by contacting us at recruitment@crhomeusa.com.