CRM Project Manager - Relocation

About the Role
We are seeking a highly organized and proactive CRM Project Manager to join our growing CRM department. This role supports a Senior CRM Project Manager and plays a key part in driving structure, operational excellence, and cross-team alignment within a fast-paced iGaming environment. You will oversee CRM-related projects end-to-end, ensure process clarity, maintain smooth communication flows, and help the team execute efficiently. This position is ideal for someone who thrives in dynamic environments, takes ownership, and is eager to influence operational improvements.

Locations:

This position will require relocation to Lisbon, Portugal.

Job Type:
Office, on-site

Responsibilities
 • Support full-cycle management of CRM projects, including planning, execution, monitoring, and delivery.
 • Maintain and improve existing operational processes and contribute to creating new ones to increase team efficiency.
 • Manage task tracking, Jira boards, workflows, priorities, and SLAs.
 • Coordinate cross-functional collaboration between CRM, Marketing, R&D, Analytics, Security, and other departments.
 • Lead meetings, gather requirements, document key decisions, and ensure follow-up actions are clearly defined.
 • Prepare and maintain project documentation, onboarding materials, process guidelines, and knowledge bases in Confluence.
 • Collect, analyze, and structure information for decision-making and project reporting.
 • Support onboarding of new team members and contribute to team training materials.
 • Assist in preparing reports, presentations, and structured summaries for management and stakeholders.
 • Contribute to building organizational clarity by reducing project fragmentation, improving prioritization, and ensuring alignment between management goals and execution.
 • Troubleshoot operational bottlenecks and proactively resolve issues before they escalate.

Qualifications
 • Proven experience as a Project Manager within digital, CRM, marketing, or tech-driven environments; experience in iGaming is a strong advantage.
 • Proficiency in Agile methodologies including Scrum and Kanban.
 • Strong experience with operational and project management tools (Jira, Confluence, Slack, Miro, Google Workspace).
 • Ability to structure complex information, manage multiple workstreams, and maintain clarity in fast-paced environments.
 • Strong communication skills with experience working alongside cross-functional teams.
 • Ability to run meetings, document decisions, create action plans, and coordinate delivery.
 • Experience preparing documentation, onboarding materials, reports, and presentations.
 • Comfortable working in environments with high context switching and evolving priorities.
 • English proficiency at B2 level or higher.

Competencies
 • High ownership mentality and strong accountability.
 • Exceptional organizational and prioritization skills.
 • Detail-oriented mindset with the ability to dive deep into processes.
 • Proactive problem-solving and “fire-fighting” capabilities when managing critical issues.
 • Strong teamwork and stakeholder-management skills.
 • Ability to bring structure to chaotic environments and drive process improvements.
 • Strong initiative: ability to push projects forward and ensure execution clarity.