Customer Advocacy Specialist, APJ
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role
We’re looking for a Customer Advocacy Content Writer to join our Customer Advocacy team. In this role, you will collaborate closely with our customers, field sales organization, and product marketing teams to bring together and showcase how our solutions drive measurable business outcomes and results for our customers and partners!
You will be responsible for working directly with customers to generate credible, compelling content in our Asia-Pacific-Japan (APJ) region. This content will focus on customer stories, specifically redefining insights—covering initial challenges, solution deployment, and realized return on investment and overall value — into multiple formats.
This is the phenomenal role for a storyteller with a product marketing perspective. The ideal candidate will translate complex technical solutions into clear, engaging narratives that encourage confidence and drive sales conversations.
What You Will Be Doing
Reporting to the Director of Customer Advocacy, the Customer Advocacy Specialist will:
- Schedule and lead all content and distribution; maintain monthly calendar of content and customer-related events.
- Facilitate customer asset development including the process of posting customer assets to the corporate website and sales portal.
- Ensure broader teams receive timely customer testimonials to promote at events and internal all hands meetings.
- Provide the latest customer marketing assets to sales and field marketing.
- Secure appropriate level customer speakers for regional and global events.
- Maintain and update customer attributes in the reference database, including tracking requests and reference usage.
- Develop sales enablement content that teaches how to navigate, nominate and find references from within the reference tool. You are always championing the database and directing people to existing assets.
- Report on customer usage activity by contact and account, and on reference recruitment and fulfillment by product on a monthly basis.
- Implement a model for consistently recognizing customer activity, track activity and send recognition.
- Identify, document and develop standard methodologies to support the team's strategic goals.
What You Bring
- 3-5 years experience supporting customer reference programs or other cross-functional marketing teams requiring accurate data management and responsiveness.
- Proficiency with Reference Management tools like ReferenceEdge and Seismic as well as experience with Salesforce.
- A "customer first" approach and experience communicating with internal customers.
- A master storyteller focused on customer outcomes.
- A creative spirit that will have innovative new ideas to bring customer stories to life.
- Clear and direct interpersonal communication skills.
- Strong project management skills and operational excellence.
- Experience bringing assets to completion reliably and repeatedly.
- Highly organized and efficient.
- A strategic mindset that is able to identify gaps across the storytelling portfolio, meet sales expectations, and demonstrate expertise in working with customers closely and bringing them on a journey.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
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