Technical Writer I - SKI - Documentation
Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
What is The Role:
We’re seeking a technically savvy writer to join the Elastic Documentation team, focused on Kibana visualizations and developer documentation. This is not a hand-off role. You won’t wait for specs to turn into content. You’ll explore the product yourself, build dashboards, test APIs, and figure out how things actually work.
This role is a great fit for someone with a technical background. Maybe you were a support engineer, solutions engineer, or a writer embedded with engineering. You’re comfortable problem solving, testing out new features, reading code, and working directly with developers.
You’ll also be working in an AI-enabled documentation environment. At Elastic, writers use AI to explore unfamiliar code and APIs, prototype examples, validate workflows, and accelerate drafts. But the writer leads the outcome. Accuracy, clarity, and user success are still your responsibility.
If this sounds interesting, explore our docs! Try the product. Show us how you think. Share writing samples, a portfolio, or GitHub contributions.
What You Will Be Doing:
- Own documentation for Kibana visualizations and related workflows.
- Explore features hands-on by building visualizations, testing APIs, and validating real-world use cases.
- Work directly with Engineering, Product, and Support to ensure documentation reflects actual product behavior and intent.
- Shape clear, goal-oriented guidance, not just feature descriptions.
- Partner with other writers to ensure consistency across sophisticated, multi-layered content.
- Improve UI copy in partnership with Design, Engineering, and Product.
- Contribute via our Git-based docs workflow using Markdown, pull requests, and reviews.
- Use AI tools to accelerate research and drafting, while validating technical accuracy before publishing.
- Raise the quality bar through thoughtful peer reviews and structural feedback.
What You Will Bring:
- Technical experience: 2+ years in a SaaS or developer-focused environment. You’re comfortable navigating technical systems and talking to engineers.
- Hands-on approach: You test things yourself. You don’t document what you haven’t tried.
- Problem-solving: You can untangle something complex and explain it simply.
- Docs-as-Code: We build our docs like software. You’re comfortable using Git and GitHub for PRs, branching, and reviews.
- Curiosity: You like exploring and learning new things.
- AI fluency: You’re comfortable using generative AI tools to accelerate technical understanding and content development (for example: exploring APIs, generating examples, testing queries, or refining explanations). You also know its limits and validate everything.
- Proactive communication: You proactively sync with engineers and align with writers on structure, voice, and information architecture.
Bonus Points:
- Experience with Elasticsearch, Kibana, or other vector database or visualization tools.
- Experience documenting or testing REST APIs using Postman, cURL, or Kibana Dev Tools.
- Ability to read code in one or more languages.
- Strong intuition for data and building visualizations that communicate something meaningful.
Our documentation team influences how our products are understood and adopted. Writers here are not order-takers. They are technical partners who help shape the product experience. We care deeply about giving you ownership of what you’re working on. We believe Elastic achieves greatness when you are free to pursue your ideas and are surrounded and challenged by your peers.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
- Competitive pay based on the work you do here and not your previous salary
- Health coverage for you and your family in many locations
- Ability to craft your calendar with flexible locations and schedules for many roles
- Generous number of vacation days each year
- Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
- Up to 40 hours each year to use toward volunteer projects you love
- Embracing parenthood with minimum of 16 weeks of parental leave
Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
Please see here for our Privacy Statement.