Customer Analytics Manager
Are you passionate about using data to drive impactful business decisions?
We’re hiring multiple Customer Analytics Manager roles across Marketing Analytics, Post-Sales Analytics, and Strategic Analytics at Jobber. While the core expectations and competencies outlined below apply to all roles, each role may require relevant experience or background in a particular domain, depending on the team. As part of the application process, you’ll be able to indicate which area(s) you’re most interested in.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The Team:
Analytics is part of Jobber’s Strategy & Analytics organization, our internal consulting group - they’re the decision support mechanism that connects data & business insights with the rest of the organization. In essence, Analytics is a central function that exists to drive business outcomes in all corners of Jobber’s ecosystem.
As a Customer Analytics Manager, you’ll work as a trusted partner to stakeholders within your domain, contributing high-quality analysis and insights that inform strategy, execution, and ongoing optimization.
The Role:
As a Customer Analytics Manager, you’ll operate as a senior individual contributor, leading analytical work through influence, expertise, and strong partnership rather than formal people management. Reporting to an Analytics leader within your respective team, you’ll own end-to-end analyses that support key initiatives, from problem framing and data exploration through to insight delivery and recommendations.
You’ll work closely with cross-functional partners to understand their goals, translate complex and sometimes ambiguous questions into analytical work, and help drive data-informed decisions that meaningfully impact the business. Along the way, you’ll contribute to raising the bar for analytical quality at Jobber by sharing best practices, participating in peer reviews, and supporting the growth of other analysts through collaboration and informal mentorship.
Depending on the team, this role may focus more heavily on areas such as customer lifecycle performance, marketing effectiveness, cross-functional strategic initiatives, or revenue and retention dynamics. Regardless of specialization, all roles share a common foundation in analytical problem-solving, stakeholder collaboration, and thoughtful storytelling with data.
As an Analytics Manager, you will:
Analytics & Insights
Partner with stakeholders to understand business questions and translate them into well-scoped analytical projects.
Conduct exploratory and performance analyses to identify trends, risks, and opportunities across your domain.
Develop and track metrics and KPIs that align with team and company objectives.
Evaluate the impact of initiatives and experiments, helping teams understand what’s working and where to iterate.
Experimentation & Advanced Analytics
Support experimentation efforts by contributing to test design, measurement frameworks, and post-analysis.
Apply analytical techniques such as cohort analysis, segmentation, scenario analysis, and impact measurement to inform decisions.
Collaborate with peers in Analytics, Data Science, and Business Intelligence to ensure analytical rigor and consistency.
Stakeholder Partnership & Communication
Communicate insights clearly through presentations, dashboards, and written summaries tailored to your audience.
Build strong relationships with partners by providing timely, reliable, and actionable analysis.
Contribute to planning discussions by bringing a data-informed perspective to trade-offs and priorities.
Team & Craft Development
Contribute to shared analytics best practices, documentation, and standards.
Participate in peer reviews and knowledge sharing to strengthen analytical quality across the team.
Support the development of junior analysts through collaboration and informal mentorship.
To be successful, you should have:
Expert-level SQL skills, with the ability to work efficiently across complex relational data structures; experience with Python is an asset.
Proficiency with BI and data visualization tools such as Tableau, with a focus on creating clear, compelling, and actionable visual narratives.
Strong applied analytics experience across performance measurement, exploratory analysis, scenario analysis, and impact evaluation; exposure to predictive or simulation-based methods is a plus.
Solid business acumen and a strategic mindset, with the ability to frame analytical approaches, assess trade-offs, and support high-impact initiatives.
A passion for storytelling through data, with the ability to distill complex analyses into clear and influential insights.
Excellent communication and stakeholder management skills, with the ability to collaborate cross-functionally and influence decisions within your domain.
A proactive, ownership-oriented mindset, with the ability to identify opportunities for better measurement, deeper insight, or improved decision-making.
Intellectual curiosity, creativity, and adaptability, with the ability to solve open-ended problems and navigate ambiguous or incomplete data in a dynamic environment.
Experience with SaaS business models, customer lifecycle metrics, or domain-specific analytics (marketing, product, or customer) is a plus.
You should also:
Foster a collaborative and supportive work environment by actively sharing knowledge, engaging in peer reviews, and contributing to the professional growth and development of the team.
Be proactive and resourceful, with a bias for action. You're comfortable navigating ambiguity, solving conceptual problems, corralling resources, and delivering results independently.
Communicate with clarity and confidence. You actively listen, empathize with stakeholders, and can translate complex concepts into simple, actionable insights.
Thrive in a fast-paced and evolving environment. You adapt quickly, embrace change, and stay focused even when yesterday’s playbook no longer applies.
Location:
We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $121,000, a midpoint of $142,200, and a maximum salary of $163,600, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!
What you can expect from Jobber:
A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!