CUSTOMER CARE AGENT WITH ENGLISH LANGUAGE
Your role:
The customer support team is responsible for answering various questions and requests addressed with us by our customers. Questions are received and answered by phone and e-mail in English
• You have great customer service skills and are focused on customer needs;
• You have active and creative contribution to the whole support process, thus providing the best services and products for our clients;
• You love practicing your language skills;
• You can keep your cool in stressful situations and your ultimate goal is to provide solutions to the customer as efficiently as possible;
Qualifications
Requirements as mentioned below represent the minimum
• Fluent or native in English language;
• Self motivated, pragmatic, friendly and communicative;
• Experienced in similar position, with a strong focus on customer service;
• Customer relationship skills to manage telephone-based interactions, including escalations;