Customer Care Executive (Laboratory)

• Assist Section Head in fulfilling the requirements for the effective implementation of the MBL System
• Assist Section Head to maintain and develop the growth of Key Accounts
• Assist Section Head / Sales team follow up on business prospect.
• Timeliness and accuracy on handling business inquiries as per Quality System KPI.
• Build and foster collaboration with internal teams involved in service delivery.
• Build and proactively manage trust relationships with Key Accounts.
• Go beyond clients' core business to identify new opportunities.
• Be abreast of SGS new products and services and propose them to customers as appropriate.
• Assist on Debtors collection to meet DSO target.
• At all times, adopt a safe behavior by exercising due regard for the health and safety of SGS employees and clients, in line with SGS policies and procedures.
• At all times, comply with SGS Code of Integrity and Professional Conduct.
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

Qualifications

• Bachelor degree from any field.
• Diploma or Degree from recognized university/college with science background will be an advantage.
• Able to work independently with minimum supervision.

Additional Information

• This position does not require travelling.
• Location of the position is at Seksyen 22, Shah Alam, Selangor, Malaysia

About the Company

SGS is the world’s leading inspection, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 99,600 employees, SGS operates a network of over 2,600 offices and laboratories around the world.