Customer Care Executive

This role is for one of the Weekday's clients

Salary range: Rs 300000 - Rs 475000 (ie INR 3 - 4.75 LPA)

Min Experience: 1 years

Location: Gurugram, Gurgaon

JobType: full-time

We are looking for a proactive and customer-focused Customer Care Executive who enjoys helping travelers have smooth, memorable journeys. In this role, you will act as the primary point of contact for customers, providing timely and personalized support across digital channels. You will play a key role in guiding travelers through bookings, resolving issues in real time, and ensuring a seamless end-to-end experience before and during their trips.

Requirements

Key Responsibilities

• Provide prompt and professional text-based customer support via chat, email, and messaging platforms, with occasional voice support when required.
• Assist customers in selecting, booking, and managing travel-related services such as SIM cards, tickets, experiences, and other tourist essentials.
• Handle booking modifications, troubleshooting, and on-ground issue resolution to ensure uninterrupted travel experiences.
• Maintain strong product knowledge to accurately guide customers on services, offers, and promotions.
• Deliver a consistently high level of customer satisfaction through clear communication, empathy, and efficiency.
• Document customer interactions and transactions accurately in CRM systems.
• Collaborate with team members to meet service goals and ensure smooth day-to-day operations.
• Share customer feedback and insights to help improve service quality and offerings.

What Makes You a Great Fit

• At least 2 years of experience in customer service, preferably within the services or travel industry.
• Strong interest in travel, with good knowledge of popular destinations, cultures, and travel trends.
• Excellent written and verbal communication skills, with the ability to negotiate and problem-solve effectively.
• Comfortable working in shift-based environments and handling multiple tasks in a fast-paced setting.
• Proficiency in using CRM tools and customer support systems.
• A customer-first mindset, with the ability to handle challenging situations calmly, empathetically, and professionally.
• A team player who values accountability, collaboration, and delivering on commitments.