Customer Experience Associate, Pathway

About the team + role

We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards. 

The CXR Pathway Program serves as an entry point for diverse talent to build a career in financial services! The program is designed to help you build foundational knowledge and gain confidence to attain the required FINRA SIE, Series 7, and Series 63 licenses to become a registered broker alongside your cohort. We demonstrate strong customer focus across a wide range of needs, from simple to complex, via chat, email, and phone channels.

As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction—so we can make our customers' experience as seamless as possible.

This role is based in our Westlake, TX office, with in-person attendance expected at least 5 days per week for the duration of your onboarding, which could be for 6 or more months. 

At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.

Applications for this role will be accepted on a rolling basis, meaning the posting may close once positions are filled. Please connect with your recruiter for more information about this role’s application window.

What you’ll do

• Participate in the CXR Pathway Program, including:
• Introduction to licensing with paid study time
• Foundational training and proficiency
• Completion of licensing
• Registered Representative training and proficiency
• Transition into team alignment and production, which includes:
• Delivering an outstanding customer experience through chat, email, and phone
• Acting as the voice of the customer by identifying and sharing feedback for service improvements
• Growing financial services expertise and developing proficiency in a range of financial concepts

What you bring

• Self-starter and ambitious learner comfortable in a fast-paced, evolving support environment
• Ability to embrace skill development through coaching, feedback, and goal setting
• Bachelor’s degree or relevant experience in financial services preferred
• Commitment and resilience to achieve licensing and Registered Representative proficiency over 26 weeks
• Strong independent judgment, adaptability, and ability to prioritize in a multi-task environment
• Excellent verbal and written communication skills with a passion for customer support
• Comfort providing support across channels including phone and written formats
• Ability to defuse customer anxiety and deliver outstanding service
• Willingness to work flexible schedules, including evenings and weekends, as needed
• Existing FINRA SIE license preferred
• Prior experience in customer support preferred

What we offer

• Challenging, high-impact work to grow your career.
• Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
• Best-in-class benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
• Lifestyle wallet — a highly flexible benefits spending account for wellness, learning, and more.
• Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
• Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
• Exceptional office experience with catered meals, events, and comfortable workspaces.