Customer Experience Lead
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow.
We are looking for dynamic individuals with a passion for helping people to join our fast-paced Customer Service team in our SAN PEDRO SULA OFFICE. We are entrepreneurial-minded organization that welcomes and support individual ideas and strategies.
Responsibilities:
- Communicating with customers and responding to their queries (via phone, email or fax) in a professional and timely manner.
- Track and Trace large volume of customer orders
- Entering, updating and processing customer orders on various interfaces.
- Ensure daily delivery schedules are adhered to, and all necessary documentation is returned to head office in an accurate and timely manner
- Handle client complaints provide appropriate solutions and alternative within the time limits: follow up to ensure resolution.
- Ensure and confirm pickup and delivery appointment for drivers
- Communicate specific freight requirements and procedures to drivers and ensure customers are well informed.
- Research and resolve all transactional problems to ensure reporting is reconciled in a timely manner
- Maintain co-operative working relationships among team and internal staff
Requirements
- College diploma or bachelor’s degree in business or related field is preferred
- Previous experience in the logistic/supply chain industry is an asset
- Proficient in Microsoft office, with aptitude learn new software and systems
- Ability to prioritize, multitask and adapt to changing rules, regulations and procedures
- Advanced English skills
Benefits
- Competitive Salary
- Permanent Role
- Career Growth
- Supermarket bonus
- Healthcare package
- "In Charger Logistics we care about giving equal opportunities to each candidate and employee, we consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, medical condition, or disability.
- We invest time and support in you to provide the room to learn, grow and work your way up. An entrepreneurially minded organization where you’ll be given support and room to develop your own strategies. If this sounds like what you’re looking for, then we might be the place for you.
- We inform you that the information provided in this application process for our vacancies is confidential and is intended exclusively for the specialized team of Talent and Selection of Charger Logistics. We also confirm that our contact is exclusively through official Charger Logistics channels and is free of charge.”