Customer Finance Support Representative

Job Summary:  Assists in determining lines of credit for customers; performing collection calls on past due merchandise/institutional accounts; collaborating cooperatively with customers and the client's personnel to secure payment. Must be able to manage collections on all types of accounts (merchandise/equipment/institutional) with a concentration in all Strategic Market involvement.

Duties and Responsibilities - Strategic Markets

• Main responsibilities encompass all aspects of Strategic Markets including Large Group, Mid-Market, Institutions, Government, CHC, and Schools.
• Demonstrates strong customer service skills while serving as one of client's main Strategic Market collections’ advocates.
• Efficiently follows up with Strategic Market Field Directors, Regional Sales Managers and Territory Representatives regarding customer account status.
• Performs check processing and the remittance posting on accounts.
• Effectively performs account reconciliations.
• Performs other duties as assigned to support the efficient operation of the Strategic Market CFS team.
• Assists in reducing financial risks by requesting credit reports/references on new accounts to determine credit worthiness and the appropriate issuing of terms and credit limits per established policy guidelines.

Requirements

Qualifications:

• Preferably 2 years of experience in customer finance support role.
• Ability to communicate effectively.
• Excellent verbal & written communication, customer service, and computer skills
• Previous credit and collections experience preferred.
• Exhibits strong Word, Excel, and Qlik Sense skills and other RPA programs.

Benefits

• HMO with 1 free dependent upon hire
• Life Insurance
• 20% Night Differential
• 20 PTO credits annually
• VL and SL cash conversion
• Annual Performance-Based Merit Increases and Employee Recognition
• Great Company Culture
• Career Growth and Learning
• A laptop will be provided by the company
• Night shift
• REMOTE