Customer Onboarding & Account Management (East Coast)
About Us
Private events and catering can significantly increase restaurant and event space revenue, but many venues are stuck using outdated, error-prone manual processes - unlike the sophisticated software employed by large chains. Perfect Venue is leveling the playing field by offering local restaurants and venues an affordable, user-friendly, event management tool to help local them compete with big chains. This is just the start, with plans to expand into a broader marketplace that includes other event services (DJs, florists, etc).
Role Overview
We are looking for a Customer Success Specialist to support, onboard, and grow our customers. This role is responsible for delivering an exceptional customer experience from initial implementation through ongoing account management. You will serve as a trusted partner to venue operators, ensuring they are successful with Perfect Venue and maximizing the value of our platform.
Need to be located in Eastern Time Zone.
Key Responsibilities
Customer Support
Respond to customer inquiries via chat, email, and video calls
Troubleshoot issues and provide timely, thoughtful solutions
Escalate product bugs or complex issues to the appropriate internal teams
Maintain high customer satisfaction and response time standards
Onboarding
Lead new customer onboarding and implementation
Conduct product training sessions for venue teams
Ensure successful setup of accounts, workflows, and integrations
Guide customers to early wins and product adoption
Account Management
Build strong, long term relationships with customers
Proactively check in to drive engagement and retention
Identify expansion opportunities and coordinate with Sales when appropriate
Gather product feedback and share insights with the Product team
Qualifications
2+ years of experience as an Events Sales Manager OR experience in customer success, account management, or support
Strong communication skills, both written and verbal
Comfortable leading video calls and product demos
Highly organized and detail oriented
Experience in SaaS or hospitality technology is a plus
What We Offer
Competitive compensation including meaningful equity you’ll actually be able to use
Medical, vision, and dental with paid premiums for you, cost-sharing for dependents
Flexible PTO & 401(k)
Complimentary One Medical membership for you and your family
Perfect Venue is committed to building a winning team
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will work to provide reasonable accommodations to applicants with physical and mental disabilities.