Customer Performance Officer - eMobility
We are looking for Customer Performance Officers to join our Mobility Operations group, as we scale up and drive digital and financial inclusion across our markets.
You will be at the forefront of our customer engagement strategy, managing loan repayments and tracking fleet performance with precision and empathy. "You will be a critical frontline professional, transforming financial interactions through dedicated customer management and strategic performance tracking."
About Us
At M-KOPA, this role is fundamental to our mission of expanding financial access. You will be directly responsible for monitoring customer accounts, implementing repayment strategies, and managing fleet performance metrics. Your daily work will involve engaging with customers, tracking loan repayments, and ensuring our mobility ecosystem operates smoothly and efficiently.
This is a hybrid role, you would be working from our regional offices in Africa, partnering with a diverse group of employees across our markets. You will be reporting to the Customer Performance Manager.
Expertise
We are seeking motivated professionals with strong communication skills and a keen ability to manage complex customer interactions. Your success will be measured by your capacity to navigate challenging financial conversations, maintain accurate records, and contribute to our overall portfolio performance.
Ideal candidates will have experience in collections, fleet management, or customer performance roles, with a demonstrated ability to work in fast-paced environments. We value proficiency in data tracking systems like Excel and Freshdesk, and a willingness to conduct field visits and engage with local authorities. Familiarity with motorbike financing or e-mobility sectors will be considered a significant advantage.
Your adaptability, attention to detail, and commitment to professional customer engagement will be key to your success in this transformative role.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 6 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.