Customer Relationship Manager IT (f/m)
We are looking for a strategic and customer-focused Customer Relationship Manager to act as the trusted advisor for our clients leveraging Public Cloud solutions.
This role combines relationship management, cloud advisory, value realization, and revenue growth, ensuring customers maximize their cloud investments while driving long-term partnerships and business expansion.
Key Responsibilities
🔹 Customer Engagement & Trust
- Serve as the primary point of contact and trusted advisor for cloud customers.
- Build and maintain strong executive and operational-level relationships.
- Guide customers toward the most suitable cloud solutions aligned with their business goals.
🔹 Adoption & Value Realization
- Drive adoption of Public Cloud technologies and services.
- Understand customer business objectives and identify opportunities to leverage cloud solutions for measurable outcomes.
- Ensure customers achieve tangible value and ROI from their cloud investments.
🔹 Technical & Solution Enablement
- Collaborate with architects and technical teams to provide architecture reviews and optimization recommendations.
- Deliver workshops, training sessions, and best practices guidance.
- Support customers across multi-cloud platforms and services.
🔹 Performance & Continuous Improvement
- Monitor and analyze KPIs related to adoption, usage, and satisfaction.
- Identify improvement areas and drive continuous enhancement initiatives.
- Gather feedback to influence service improvements and go-to-market strategies.
🔹 Revenue Growth & Expansion
- Partner with Sales to drive renewals, upselling, and expansion opportunities.
- Identify professional services opportunities aligned with customer needs.
- Contribute to achieving and carrying defined sales targets.
🔹 Customer Advocacy
- Act as a strong advocate for customers within cloud providers and internal teams.
- Ensure timely resolution of escalations and strategic alignment.
Qualifications
- Computer Science Degree or equivalent
- Strong Technical background and senior experience in Expert Sales Principal for Public Cloud HS
- Excellent written communication skills (with accurate grammar and punctuation)
- Excellent verbal communication skills with fluent Spanish and English (Catalan and German are a plus)
- Good analytical and cognitive skills
- Customer and objectives oriented
Additional Information
What do we offer you?
- International, positive, dynamic and motivated work environment.
- Hybrid work model (telecommuting/on-site).
- Flexible schedule.
- Continuous training: Certification preparation, access to Coursera, weekly English and German classes...
- Flexible compensation plan: medical insurance, restaurant tickets, day care, transportation allowances...
- Life and accident insurance.
- More than 26 working days of vacation per year.
- Social fund.
- Free service in specialists (doctors, physiotherapists, nutritionists, psychologists, lawyers...).
- 100% of salary in case of medical leave.
And many more advantages of being part of T-Systems!
If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.