customer service advisor
Amazing Opportunity to kick start a career within secured lending!
As a inbound Customer Service Advisor you will be a first point of contact for customers seeking a secured loan or mortgage. You will recieve warm inbound and outbound calls, with no cold calling or use of outbound dialers. The successful candidate will handle fact-finding, transferring customers to third-party lenders, and assisting clients through the application process.
Key Responsibilities:
- Handling warm inbound calls from clients seeking financial assistance.
- Making outbound calls to customers who have requested information about loans.
- Completing compliant fact-finds with clients to understand their needs.
- Transferring customers to appropriate third-party lenders.
- Following up with clients to collect outstanding documents.
Skills & Experience:
Preferred Experience:
- Minimum 1 year of customer service experience.
- Experience in a Contact Centre environment.
- GCSE Maths required.
Key Competencies:
- Strong telephone manner with excellent rapport-building abilities.
- Motivated by positive customer interactions and problem-solving.
- Patience to explain financial products and processes to clients.
- High attention to detail.
Working Hours:
You will work on a rotating shift pattern:
- Early Shift: Monday – Friday, 9:00 am – 5:30 pm
- Mid Shift: Mon – Wed, 9:30 am – 6:30 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
- Late Shift: Mon – Wed, 10:00 am – 7:00 pm; Thurs, 9:00 am – 6:00 pm; Fri, 9:00 am – 5:30 pm
Salary & Benefits:
- Base Salary: £24,000 per year
- Performance Bonus: On-target earnings (OTE) up to £30,000 annual
- Additional Benefits:
- Casual dress code
- 25 days of annual leave, plus bank holidays
- Company pension
- Death in Service benefit
- On-site parking
Required Qualifications:
- GCSEs in Maths & English (grades A-C or equivalent).
This role is ideal for a customer-focused individual who thrives in a fast-paced environment and enjoys helping clients navigate financial solutions.
Job Type: Full-time
Pay: £24,000.00-£30,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Life insurance
- On-site parking
- Transport links
Schedule:
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (required)
Experience:
- customer service: 1 year (preferred)
- call centre: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Location:
- Macclesfield SK10 1DQ (preferred)