Customer Service Agent (AU)
In Australia, Dabble has been operating a licensed sportsbook under the NTRWC since 2021. We're here to deliver extraordinary - with a truly immersive socialised betting experience designed to provide evolutionary entertainment to our punters via genuine interaction and engagement.
We have office hubs in Darwin, Melbourne, Brisbane, Sydney, Adelaide, and Albury. While we support remote-friendly work, we also encourage our people to take advantage of our national network of offices, offering cross-office sponsored flights year-round to promote collaboration and connection.
Our global operations span multiple markets, including our innovative Daily Fantasy Sports app servicing the United States which launched in 2023, and our latest launch into the UK!
We are a team of highly driven enthusiasts and we are looking for our next Dabbler to join us as we continue in our journey.
Dabble Culture
Dress for your day so you can focus on what matters
Switch up your office, work from home, work from wherever helps you to deliver
Genuine, like-minded team of visionaries. We welcome ideas big and small!
Our annual convention, Dabblecon, brings us all together to celebrate our successes and plan continued evolution over the coming year
Each day is led through upholding our core Values: Fun, Celebratory, Community, Evolutionary and Focus
Dabble Perks
A minimum of five weeks of paid annual leave for all Dabblers
Paid parental leave for both primary and secondary caregiver
We encourage you to visit our network of offices: sponsored flights available to staff and spouse/immediate family
Your wellness is our genuine concern: We sponsor access to the Sonder app for employees and their families with 24/7 support across mental health, medical advice, safety support and more
Up to 10% annual cash bonus based on Company performance metrics
Dabble Day Dividend: all Dabblers split the day’s revenue evenly on our birthday each year. You share the workload, why shouldn’t you share the reward?
Overview
As a key member of the Customer Operations team, you will assist and take ownership in various key functions including Customer Service, QA, internal staff training and any RSG compliance obligations – whilst handling direct and escalated service contacts from customers through telephone, live chat and email. You will ensure a high level of accuracy, transparency, timeliness, and compliance in the day-to-day operations.
This role is US focused, and you will be working directly with customers based in the United States.
To be successful in this role, you will require outstanding communication and interpersonal skills, the ability to prioritise workload, advanced knowledge of the Customer Service functions of a wagering organisation and be experienced with creating and reviewing employee training documents.
Primary Location
This role is currently open to all locations within Australia.
Responsibilities
Ensure all required customer service activities are completed to Dabble’s high standard of customer communication, including the prompt support of customers via all channels
Assist in the creation/implementation of CS policy/documentation for training of the team
Assist in Compliance Officer roles where required, including any associated responsibilities
Build effective relationships within the team and broader business
Ensure the needs of the customer are always the primary focus
Assist the wider company by fulfilling any ad hoc Trading/Risk/Other roles as may be required from time to time
Skills & Qualifications
Experience in the gaming and wagering industry
Experience in a Customer Service focused role in a call centre environment
Advanced knowledge of Intercom or alternative and its functions (Admin level)
Exceptional attention to detail and the ability to work well under pressure
An analytical mind and inclination for problem solving
A can-do attitude and ability to see the bigger picture!
Are you a Dabbler?
A Dabbler’s attitude is paramount, as the right person will be able to learn quickly and adapt to any skill gaps. A Dabbler is always a team player, with a willingness to share with and learn from others. Being a remote-first workplace, collaborative working styles are crucial to empower and grow each individual member (eg we prefer openness via public channels to problem solve or ideate on Slack).
A Dabbler uses their freedom of autonomy to its absolute potential and enjoys contributing to the Dabble community. We hold respect for our peers very highly – there is no such thing as a bad idea. We encourage you to think differently, be brave and strive to always raise the bar. Dabble was born out of thought sharing and should tackle growth in the same way. Dabble embraces empowerment of all people at any level of seniority and experience to ‘own their work’ and ‘talk their book’ wherever they can.
A fulfilling life extends beyond work, and we encourage our employees to prioritise self-care and well-being. This means taking breaks when needed, setting boundaries, and seeking support when facing challenges. We are committed to creating a safe environment where individuals feel comfortable discussing their wellbeing and accessing resources when necessary.
Your schedule
This role requires flexibility to work a rotating roster, including weekdays, weekends, and public holidays. You’ll need to be available across varying hours, with shifts scheduled across a 7-day week.
Remuneration
The advertised salary for this position is $72,000 + Super + Benefits with room to be flexible.