Customer Service Agent (French/Italian/Spanish Speaking)
At Keen, we embed high-performing global team members directly into our clients’ businesses. We partner with fast-growing U.S. and international companies across customer experience, marketing, and operations.
About The Role
We’re hiring a multilingual / polyglot Customer Support Agent to support one of our high-growth global clients providing customer support in a fast-growing startup space on email, chat support, and voice/phone support.
In this role, you’ll deliver outstanding service to customers, ensuring seamless experiences and resolving inquiries with precision and care. This is a fast-paced, high-impact position ideal for someone who loves problem-solving, thrives under pressure, and is passionate about delivering exceptional support.
Languages Required
This role requires professional working proficiency across all four languages:
- English (C1/C2 required)
- French (B2+ required)
- Italian (B2+ required)
- Spanish (B2+ required)
All languages will be used in daily support interactions and will be assessed during the hiring process.
What You'll Do
- Support end-user customers via email, chat, phone, and service management platforms in multiple languages
- Resolve transaction issues, troubleshoot technical problems, and process online/offline refunds
- Follow standard operating procedures and utilize knowledge base articles to resolve requests efficiently
- Meet and exceed service level agreements with timely, accurate responses
- Escalate complex issues to management when necessary
- Maintain detailed case records and contribute to improving knowledge base documentation
- Analyze customer issues to identify patterns and recommend solutions
- Develop a deep understanding of products, services, and customer requirements
Requirements
- 2+ years of experience in customer support, customer success, or technical support
- Proven ability to support customers across multiple channels (email, chat, phone)
- Fluency in English + French + Italian + Spanish (as outlined above)
- Experience with tools such as Zendesk, Jira Service Management, or similar platforms
- Comfortable working in structured, SLA-driven environments
- Strong problem-solving and communication skills
- Ability to manage multiple conversations and priorities simultaneously
- Familiarity with web applications, mobile apps, or digital products
- Reliable home office setup with stable high-speed internet and a quiet working environment
- A home office, stable home internet connection 250mbps+ and a quiet place to work from
- A true team player who collaborates well and contributes proactively
Benefits
- Fixed monthly contractor compensation depending on experience
- Consistent full-time workload with long-term role stability
- Fully remote work with a home internet stipend
- Professional development budget and ongoing learning support
- Exposure to a fast-growing global client in the food tech space
- Clear pathways for growth into senior CX, QA, or team leadership roles
- Opportunity to expand into operations or technical support functions over time
- Collaborative, global team environment with strong support and communication