Customer Service Executive
What You'll Do:
- Handle daily customer’s order fulfilment, and a strong commitment to ensure delivery in a timely and accurately manner.
- Handle daily customers’ incoming and outgoing calls, emailing.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
- Follow up to ensure that appropriate actions were taken on customers’ request.
- Regular feedback to the management customer’s comments, feedbacks on our products and services.
- Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue.
- Assist in new product testing, implementation and launches.
- Responsible for deploying and applying all company policies, procedures and standards.
- Perform and achieve the KPI as assigned.
- Contribute to team effort by accomplishing related results as needed
Qualifications
More About You:
- Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent.
- Proficient in MS Office (Word, Excel & Outlook)
- A minimum of 2 years working experience in the related field.
- Resilient to thrive in a complex environment.
Additional Information
Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
Experian Careers - Creating a better tomorrow together
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