Customer Service Manager

Spark Car Wash Overview

Spark Car Wash is a high growth, institutionally backed express exterior car wash company serving the Northeast. Spark is growing fast and plans to open a significant number of modern car wash locations throughout NJ, NY, and PA. Spark’s success is driven by a relentless focus on making the car wash an energizing experience for all, delivering a consistently excellent experience for customers and creating an enriching environment for employees. Guided by our values, Spark’s vision is to become the largest car wash operator in the region and the premier car wash brand in the market.

Position Summary

As a Customer Service Manager, you are an energetic, customer-focused brand ambassador who drives membership sales, educates guests on our services, and ensures every customer leaves with a smile—and a cleaner car than they expected. You set the tone for a strong sales culture at the wash, leading by example and training others to become confident, effective salespeople.

This is a commission-driven role built for someone who thrives on hitting goals, loves connecting with people, and takes pride in delivering an unforgettable customer experience. Your enthusiasm, coaching mindset, and passion for service directly impact both team performance and customer loyalty.

This position will be based out of the stores and will work some nights, weekends, and holidays.

Essential Functions

• Promote and clearly explain Spark’s wash packages, membership programs, and free amenities

• Deliver exceptional customer service by understanding customer needs and recommending the best

solutions

• Be register-trained and assist customers with transactions, questions, and service needs

• Effectively communicate the value of each product and service, demonstrating strong product and

car wash knowledge

• Support brand consistency by representing Spark’s standards, energy, and professionalism

• Respond promptly to customer service needs and resolve issues with courtesy and care

• Lead and develop training to continuously improve product knowledge, sales technique, and

customer experience skills

• Increase site capture rate, membership conversions, and overall sales performance

• Facilitate onboarding and training new teammates in sales and customer engagement best practices

Requirements

Required Knowledge, Skills, Abilities

• Professional, enthusiastic, and positive attitude

• Excellent communication and customer service skills

• Passion for sales, customer interaction, and helping others

• Eagerness to learn and grow within a rapidly expanding brand

• Ability to comfortably approach customers, start conversations, and promote memberships with confidence

• Strong work ethic and self-motivation, someone who loves goals and thrives on achieving them

Preferred Skills, Experience, Education

• 3+ years of successful sales experience in a commission-driven or customer-facing role

Physical Job Requirements

• Ability to stand, walk, and interact with customers for extended periods

• Comfortable working outdoors in all weather conditions

• Ability to lift up to 40lbs as needed

Benefits

• Competitive hourly pay, starting at $20.50/hour with uncapped commission earning potential

• Comprehensive health, dental, and vision insurance

• Retirement savings plan with company match

• Employee Car Wash Plan