Customer Service Officer - Laverton North, Victoria
About us:
Redox is an ASX listed, leading raw material and ingredient distributor with sales over $1 billion dollars in our previous financial year. Since we were established in 1965, Redox employees have been delivering commodity products around the world to clients in over 170 unique industries. We’re continuing to grow with over 16 regional offices across Australia, New Zealand, Malaysia and the USA. Redox are creating exciting opportunities to join us on our journey and best of all our employees have certified us as a ‘Great Place to Work’ (2025).
About the role:
This role supports our Sales team, providing customer support and data entry of customer orders.
- Processing customer orders via Redox’s in-house system
- Provide phone/email support for customer service enquiries
- Confidently liaise internally and externally with our transport, warehouse and sales team to ensure our customer deliveries are completed in a timely manner
About you:
You are forward thinking, possess excellent time management, problem solving and organisation skills, with high attention to detail. You demonstrate excellent communication skills – verbal and written with a polite and professional phone manner.
Essentials:
- Prior experience in order processing for a distribution company
- Ability to work to deadlines to meet daily delivery cut offs
- Inbound call line experience
- Ability to troubleshoot and problem solve
- Excellent verbal and written communication
- Have a good working knowledge of Microsoft Outlook and Excel
- Previous experience with a CRM tool
Rewards & Benefits
- Salary package inclusive 17.5% leave loading
- Bi-annual company-performance-based bonus
- Annual Salary review
- 1 day WFH (after probation)
- Lunch provided daily onsite
- Secure onsite parking
- Paid Volunteer Day
- Joining a friendly and supportive team
How to APPLY:
Click ‘Apply’ and provide us with a current resume or through our website www.redox.com/careers
Redox is an equal opportunity employer which enjoys the benefit of a diverse team.
All your information will be kept confidential according to EEO guidelines, and applicable privacy legislation. Further information on our website.
Agencies, we’ve got this one covered thanks!